New Zealand enthralls a traveller with its outlandish scenery, fabulous festivals, superb food & wine, and magical outdoor experiences. Equally impressive is the country's potent, mainstream Maori culture. This is a country that recognizes and celebrates i... More
New Zealand enthralls a traveller with its outlandish scenery, fabulous festivals, superb food & wine, and magical outdoor experiences. Equally impressive is the country's potent, mainstream Maori culture. This is a country that recognizes and celebrates its indigenous people - the world is a kinder, gentler, more respectful place down here!
Christchurch is a beautiful city where you can cycle alongside the river, indulge in fine sophisticated dining, and scramble up mountain bike tracks or ride a wave at a surf beach. Queenstown sits on the shore of crystal clear Lake Wakatipu among dramatic ranges. The lake and mountain landscape make it suited to all kinds of adventure. Auckland's blend of harbour, islands, Polynesian culture and modern city environment has created a lifestyle ranked amongst the best in the world. Rotorua is the city, on the Volcanic Plateau, which has one of the world's most lively fields of geothermal activity. Hide..
Welcome to 'Cox & Kings - Best of New Zealand' tour!
On arrival in Queenstown, transfer to the hotel in Te Anau (transfers on your
own arrangements) and check-in you will be met by our representative. Post
customs and immigration, transfer to your hotel in Te Anau and check-in (after
1400 hours).
The picturesque township of Te Anau is the main visitor base for the
glacier-carved wilderness that is Fiordland National Park.
The rest of the day is at leisure for individual
activities.
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Visit the Agrodome and watch Sheep Shearing at a Farm Show. View amazing dogs and other farm animals. Get a feel of a real New Zealand farm.
02
DAY 02 |
Te Anau - Queenstown
Today, enjoy Milford Sound cruise.
Explore the scenic surroundings. Situated within Fiordland National Park,
part of Te Wahipounamu World Heritage site, lies New Zealand's most stunning
natural attraction - Milford Sound. It is the best known of all the Fiords in
New Zealand. Cruise amidst beautiful scenery up to Tasman Sea (weather
permitting). You may spot seals or dolphins.
Later, proceed to Queenstown and check-in at your hotel.
Overnight in Queenstown.
Breakfast at the hotel, lunch on board the cruise and dinner at an Indian
restaurant
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Visit the Agrodome and watch Sheep Shearing at a Farm Show. View amazing dogs and other farm animals. Get a feel of a real New Zealand farm.
03
DAY 03 |
Queenstown
Discover the beauty of Queenstown on a city tour. Walk through historic
Arrowtown, view the Arrow River, the magnificent Lake Hayes in Wakatipu basin,
renowned for its scenic beauty, AJ Hackett Bungy Bridge, and Edith Cawell
Bridge.
Also enjoy a gondola ride to Bob's Peak for stunning views.
The rest of the day is at leisure for independent
activities.
Overnight in Queenstown.
Breakfast at the hotel, lunch and dinner at an Indian
restaurant
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Visit the Agrodome and watch Sheep Shearing at a Farm Show. View amazing dogs and other farm animals. Get a feel of a real New Zealand farm.
04
DAY 04 |
Queenstown - Christchurch
Today, proceed to Christchurch.
En route, enjoy a photo-stop at Mt. Cook view point near
Lake Tekapo and drive through scenic Lindis Pass
and Canterbury region. Enjoy the view of
Church of Good Shepherd and Sheep Dog
monument.
Arrive Christchurch and proceed on an orientation city tour
visiting Mona Vale gardens, Cathedral, Christchurch Museum and Art
Centre, Avon River, and the Bridge of Remembrance.
Continue to your hotel and check-in.
The rest of the day is at leisure for individual
activities.
Overnight in Christchurch.
Breakfast at the hotel, lunch and dinner at an Indian
restaurant
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Visit the Agrodome and watch Sheep Shearing at a Farm Show. View amazing dogs and other farm animals. Get a feel of a real New Zealand farm.
05
DAY 05 |
Christchurch - Auckland - Rotorua/Hamilton
Today, proceed to the airport for your flight to Auckland.
On arrival, transfer to the hotel in Rotorua/Hamilton. En route, visit the
Hamilton Gardens. The themed garden collections explore different civilizations
and recreates historically important garden styles throughout
history.
Today, proceed to the airport for your flight to Auckland.
On arrival, transfer to the hotel in Rotorua/Hamilton. En route, visit the
Hamilton Gardens. The themed garden collections explore different civilizations
and recreates historically important garden styles throughout history.
Overnight in Rotorua/Hamilton.
Breakfast at the hotel , Fast food lunch / Pizza and dinner at an Indian
restaurant
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Visit the Agrodome and watch Sheep Shearing at a Farm Show. View amazing dogs and other farm animals. Get a feel of a real New Zealand farm.
06
DAY 06 |
Rotorua/Hamilton
Today, visit the Agrodome and watch sheep shearing at a Farm Show. View
amazing native dogs and cows and get a feel of a real New Zealand farm.
You may opt for activities at Agroventures (at your own expense). Experience
thrills while taking a ride on Agrojet, New Zealand's fastest Jet Boat ride.
Enjoy Swoop and Freefall Xtreme. You can also race and pedal on the Shweeb.
Later, visit Te Puia thermal geysers. Rotorua's best-known reserve of thermal
springs, where boiling mud pools and roaring geysers greet you. You can opt to
visit the Polynesian Spa. At Te Puia, you can see Kiwi, the native New Zealand
bird very closely. Meet the local Maori people at a Maori village. Be greeted by
a powhiri ('poor-fee-dee'), which is a traditional Maori welcoming
ceremony.
Today, visit the Agrodome and watch sheep shearing at a Farm Show. View
amazing native dogs and cows and get a feel of a real New Zealand farm.
You may opt for activities at Agroventures (at your own expense). Experience
thrills while taking a ride on Agrojet, New Zealand's fastest Jet Boat ride.
Enjoy Swoop and Freefall Xtreme. You can also race and pedal on the Shweeb.
Later, visit Te Puia thermal geysers. Rotorua's best-known reserve of thermal
springs, where boiling mud pools and roaring geysers greet you. You can opt to
visit the Polynesian Spa. At Te Puia, you can see Kiwi, the native New
Zealand bird very closely. Meet the local Maori people at a Maori village. Be
greeted by a powhiri ('poor-fee-dee'), which is a traditional Maori welcoming
ceremony.
Overnight in Rotorua/Hamilton.
Breakfast at the hotel, lunch / Pizza and dinner at an Indian
restaurant
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Visit the Agrodome and watch Sheep Shearing at a Farm Show. View amazing dogs and other farm animals. Get a feel of a real New Zealand farm.
07
DAY 07 |
Rotorua/Hamilton - Auckland
Today, proceed to Waikato region and enjoy a guided Glowworm caves tour.
On the tour of the caves, the friendly guides will point out the highlights
and share their knowledge of the caves and its history. This underground world
is astonishingly beautiful. Pass through limestone passages filled with sculpted
rock. Deep inside the caves, beyond the roar of the water, you will be taken by
small boat into a silent hidden Glowworm Grotto inhabited by thousands of
glowworms, unique to New Zealand. In the subterranean darkness, they produce a
glittering display
Later, enjoy viewing famous landmarks and harbor during an orientation tour.
The landmarks like the War Memorial Museum and the Viaduct Harbor will fascinate
you. View Mission Bay, Tamaki Drive, Michel Josef Savage Memorial, Queen Street
& K Road. Auckland's harbors are filled with yachts - a very popular place
in the world for sailors! Enjoy spectacular views from the Observation Deck at
the Sky Tower; the tallest structure in the southern hemisphere.
Continue to your hotel and check-in.
Overnight in Auckland.
Breakfast at the hotel, International lunch and dinner at an Indian
restaurant
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Visit the Agrodome and watch Sheep Shearing at a Farm Show. View amazing dogs and other farm animals. Get a feel of a real New Zealand farm.
08
DAY 08 |
Homeward Bound
Good times need never end! As you get ready for the airport (transfers on
your own arrangements) and your flight back home, relive the high points of your
'Cox & Kings - Best of New Zealand' tour. We are confident
you will join us again sometime soon.
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Visit the Agrodome and watch Sheep Shearing at a Farm Show. View amazing dogs and other farm animals. Get a feel of a real New Zealand farm.
DAY 01 |
Arrive Queenstown - Te Anau
Welcome to 'Cox & Kings - Best of New Zealand' tour!
On arrival in Queenstown, transfer to the hotel in Te Anau (transfers on your
own arrangements) and check-in you will be met by our representative. Post
customs and immigration, transfer to your hotel in Te Anau and check-in (after
1400 hours).
The picturesque township of Te Anau is the main visitor base for the
glacier-carved wilderness that is Fiordland National Park.
The rest of the day is at leisure for individual
activities.
Overnight in Te Anau.
Dinner at an Indian restaurant
DAY 02 |
Te Anau - Queenstown
Today, enjoy Milford Sound cruise.
Explore the scenic surroundings. Situated within Fiordland National Park,
part of Te Wahipounamu World Heritage site, lies New Zealand's most stunning
natural attraction - Milford Sound. It is the best known of all the Fiords in
New Zealand. Cruise amidst beautiful scenery up to Tasman Sea (weather
permitting). You may spot seals or dolphins.
Later, proceed to Queenstown and check-in at your hotel.
Overnight in Queenstown.
Breakfast at the hotel, lunch on board the cruise and dinner at an Indian
restaurant
DAY 03 |
Queenstown
Discover the beauty of Queenstown on a city tour. Walk through historic
Arrowtown, view the Arrow River, the magnificent Lake Hayes in Wakatipu basin,
renowned for its scenic beauty, AJ Hackett Bungy Bridge, and Edith Cawell
Bridge.
Also enjoy a gondola ride to Bob's Peak for stunning views.
The rest of the day is at leisure for independent
activities.
Overnight in Queenstown.
Breakfast at the hotel, lunch and dinner at an Indian
restaurant
DAY 04 |
Queenstown - Christchurch
Today, proceed to Christchurch.
En route, enjoy a photo-stop at Mt. Cook view point near
Lake Tekapo and drive through scenic Lindis Pass
and Canterbury region. Enjoy the view of
Church of Good Shepherd and Sheep Dog
monument.
Arrive Christchurch and proceed on an orientation city tour
visiting Mona Vale gardens, Cathedral, Christchurch Museum and Art
Centre, Avon River, and the Bridge of Remembrance.
Continue to your hotel and check-in.
The rest of the day is at leisure for individual
activities.
Overnight in Christchurch.
Breakfast at the hotel, lunch and dinner at an Indian
restaurant
DAY 05 |
Christchurch - Auckland - Rotorua/Hamilton
Today, proceed to the airport for your flight to Auckland.
On arrival, transfer to the hotel in Rotorua/Hamilton. En route, visit the
Hamilton Gardens. The themed garden collections explore different civilizations
and recreates historically important garden styles throughout
history.
Today, proceed to the airport for your flight to Auckland.
On arrival, transfer to the hotel in Rotorua/Hamilton. En route, visit the
Hamilton Gardens. The themed garden collections explore different civilizations
and recreates historically important garden styles throughout history.
Overnight in Rotorua/Hamilton.
Breakfast at the hotel , Fast food lunch / Pizza and dinner at an Indian
restaurant
DAY 06 |
Rotorua/Hamilton
Today, visit the Agrodome and watch sheep shearing at a Farm Show. View
amazing native dogs and cows and get a feel of a real New Zealand farm.
You may opt for activities at Agroventures (at your own expense). Experience
thrills while taking a ride on Agrojet, New Zealand's fastest Jet Boat ride.
Enjoy Swoop and Freefall Xtreme. You can also race and pedal on the Shweeb.
Later, visit Te Puia thermal geysers. Rotorua's best-known reserve of thermal
springs, where boiling mud pools and roaring geysers greet you. You can opt to
visit the Polynesian Spa. At Te Puia, you can see Kiwi, the native New Zealand
bird very closely. Meet the local Maori people at a Maori village. Be greeted by
a powhiri ('poor-fee-dee'), which is a traditional Maori welcoming
ceremony.
Today, visit the Agrodome and watch sheep shearing at a Farm Show. View
amazing native dogs and cows and get a feel of a real New Zealand farm.
You may opt for activities at Agroventures (at your own expense). Experience
thrills while taking a ride on Agrojet, New Zealand's fastest Jet Boat ride.
Enjoy Swoop and Freefall Xtreme. You can also race and pedal on the Shweeb.
Later, visit Te Puia thermal geysers. Rotorua's best-known reserve of thermal
springs, where boiling mud pools and roaring geysers greet you. You can opt to
visit the Polynesian Spa. At Te Puia, you can see Kiwi, the native New
Zealand bird very closely. Meet the local Maori people at a Maori village. Be
greeted by a powhiri ('poor-fee-dee'), which is a traditional Maori welcoming
ceremony.
Overnight in Rotorua/Hamilton.
Breakfast at the hotel, lunch / Pizza and dinner at an Indian
restaurant
DAY 07 |
Rotorua/Hamilton - Auckland
Today, proceed to Waikato region and enjoy a guided Glowworm caves tour.
On the tour of the caves, the friendly guides will point out the highlights
and share their knowledge of the caves and its history. This underground world
is astonishingly beautiful. Pass through limestone passages filled with sculpted
rock. Deep inside the caves, beyond the roar of the water, you will be taken by
small boat into a silent hidden Glowworm Grotto inhabited by thousands of
glowworms, unique to New Zealand. In the subterranean darkness, they produce a
glittering display
Later, enjoy viewing famous landmarks and harbor during an orientation tour.
The landmarks like the War Memorial Museum and the Viaduct Harbor will fascinate
you. View Mission Bay, Tamaki Drive, Michel Josef Savage Memorial, Queen Street
& K Road. Auckland's harbors are filled with yachts - a very popular place
in the world for sailors! Enjoy spectacular views from the Observation Deck at
the Sky Tower; the tallest structure in the southern hemisphere.
Continue to your hotel and check-in.
Overnight in Auckland.
Breakfast at the hotel, International lunch and dinner at an Indian
restaurant
DAY 08 |
Homeward Bound
Good times need never end! As you get ready for the airport (transfers on
your own arrangements) and your flight back home, relive the high points of your
'Cox & Kings - Best of New Zealand' tour. We are confident
you will join us again sometime soon.
The spectacular Glowworm caves are majestic and ornate cave decorations. The guide will deliver an informative and entertaining commentary, sharing stories, cultural legends and the natural wonders of this living masterpiece. Your visit concludes with a brief, yet remarkably moving, boat trip through the Glowworm Grotto.
Cost of insurance valid for the duration of the tour.
Hotel surcharges (if applicable) during high / festive season / trade fairs to be paid extra per person.
Porterage at hotels, apartment, airports and seaports, tips, laundry, wines, mineral water, telephone charges, all items of personal nature and also food and drinks not forming part of the touring group's menu.
Anything not specifically mentioned under inclusions.
Queenstown - Valid from 11th, September 2018 to 31st, March 2019
Twin
Triple
Single
Child with bed
Child without bed
Infant
Base
AED 7,589
AED 7,589
AED 9,879
AED 5,251
AED 3,685
Discount
AED 1,205
AED 1,205
AED 1,205
AED 602
AED 602
PRE - POST Night Price
Accommodation + ABF
Twin
Triple
Single
CWB
CNB
Kingsgate Hotel Te Anau
NZD 104
NZD 104
NZD 225
NZD 86
NZD 69
Auckland Rose Park Hotel
NZD 81
NZD 81
NZD 161
NZD 69
NZD 58
Visa
Important Note
Child without bed - child under 12 years of age, sharing parent's room, without a bed or cot.
For two adults and two children (both under 12 years) rooming together, the 1st child will have to pay 'Child with Bed' price and the 2nd child will pay 'child without bed' price.
Itinerary is subject to change or alteration before or during the tour without notice due to feasibility of operation.
Due to space restrictions in the coach, you are permitted to carry only one main bag (preferably strolley) and one hand bag on your tour.
There are no refunds for any services i.e. meals, sightseeing, etc not utilized on your tour.
The tour manager and driver will do their best to get you as close to the monuments as possible, because in some cities coaches are restricted.
Additional supplements on account of fuel hikes as and when received would be applicable with immediate effect.
The tour will be operated, subject to a minimum of 20 full paying adult passengers travelling together.
Minimum connecting time between international and domestic flights should be 4 and half hours prior to departure.
In a room there can be maximum of 3 adults. As a 3rd person in a triple Room, most hotels use roll away beds or 2 queen size beds and the room size will be the same as a double room.
In the event that the group size is less than 30 adult passengers, you will be given an option of travelling on an FIT basis, by paying an additional FIT supplement. The tour will be conducted on a seat-in-coach basis for a group strength of 2- 29, with the assistance of a local representative.
Any damage caused to the hotel rooms / coach during your stay, shall be borne by the concerned passengers.
The management reserves the right to claim any additional expenses incurred due to delay or changes in schedules of train, airplane, bus, ship or any other services.
The rights to vary, amend, alter or withdraw any particular itinerary, departure or excursion rests entirely with the company. Due to demand of a particular airline the in / out points may change. Services however, will remain unchanged.
Indian lunches and dinners and local meals are pre-set and a la carte would not be possible.
The company shall not accept any liability or responsibility for any damages, loss of baggage, loss, injury, accident, death, breakdown or irregularity, which may occur in carrying out tour arrangements due to weather conditions, strikes, war, threat of war, quarantine or any other cause whatsoever and all such loss or expenses must be borne by the passengers.
The tour price mentioned is applicable provided there are more than 20 adult passengers travelling on tour, else an FIT supplement may be applicable.
If there are less than 15 adult passengers travelling on a group departure, all applicable transfers will be on Seat-in-Coach (SIC) basis.
Baggage allowance as per airlines policy and baggage allowance of 1 piece in case of included internal flights if any.
Standard check-in time is 1500 hours and check-out time is 1000 - 1200 hours. The same may vary as per hotel policy.
Christmas /New year/high season/trade fairs/events/festivals surcharges will be applicable.
Dates
Queenstown
March 2019
-
29
Map
Sightseeing
Auckland
Rotorua
Te Anau
Queenstown
Christchurch
Panoramic city tour of Auckland, Sky Tower
Panoramic city tour, Agrodome, Maori Arts & Crafts centre, Te Puia thermal geysers
Glowworm caves tour, Lake Te Anau
Panoramic city tour of Queenstown, Gondola ride to Bob's Peak, Milford Sound cruise
Visit Mt. Cook and Lake Tekapo
Optionals
There are no optional excursions for this package
Hotels Info
City
Hotel Name
No of Nights
Te Anau
Kingsgate Te Anau Hotel Or Similar
1
Queenstown
Heartland Hotel Queenstown Or Similar
2
Christchurch
Pavilions Hotel Or Similar
1
Rotorua
Sudima Lake Hotel Or Similar
2
Auckland
Auckland Rose Park Hotel Or Similar
1
Visa
Visa price is NOT included in the Tour Cost.
How To Book
INTRODUCTION
Our international escorted group
tours for Non-Resident Indians are sold under the brand 'Duniya Dekho' - NRI
Escorted Group Tours. All our products are sold subject to these Terms and
Conditions and the contract between you and us shall be governed by the same. If
you book any third party products through us, their Terms and Conditions would
be applicable in addition to our Terms and Conditions.
ELIGIBILITY
Indian nationals eligible to travel on
Duniya Dekho Escorted NRI Group Tours must have a valid passport for at least
six months subsequent to the date of departure of the tour and have been granted
the necessary visas, international certificates of vaccination, insurance and
medical insurance, other travel documents and clearances etc required to travel
throughout the tour.
WHERE TO BOOK
You can book Duniya Dekho
tours online as well as offline. You can book ONLINE on www.coxandkings.ae or you can book through
our Cox & Kings office or through our Preferred Agents ('PA') or through
your own travel agent. For the relevant addresses of our offices and our
network, please refer to our Brochure, Price Grid or online.
HOW TO BOOK
Please refer to the detailed
processes listed under 'How to Book Online' and 'How to Book Offline'. In the
UAE call us on +9714 3572628
CONTRACT
Please complete and sign the Booking Form and the Terms and Conditions
Form per party after perusing the How to Book rules, Terms and Conditions,
tour brochure, itinerary or website.
In cases where tour participants belong to more than one family under a
single form, it shall be signed by the head / authorized person of each family
and the same shall be construed as acceptance with full responsibility of a
contract for and on behalf of all persons booked.
In case the travel agent or any other person signs the Booking Form, it
shall be conclusively presumed that the tour participants had given the
necessary authority to such lead person / agent to sign the Booking Form and
Terms and Conditions form and enter into a binding contract on their behalf
with the company with full responsibility.
If you are booking through your Travel Agent / PA, you should make all
payments to your travel agent / PA and the travel agent / PA would pay the
Company on your behalf.
Signing of the Booking Form and Terms and Conditions Form and payment
receipt issued for initial payment made towards the tour cost shall be a
legally binding contract between the parties.
PAYMENT AND SCHEDULE FOR DUNIYA DEKHO NRI GROUP
TOURS
Please find a chart of the schedule of payment for the
Duniya Dekho NRI Group tours.
Sr. No
Payment Item
Amount per person
Date ofpayment
1
Interest Free non-refundable booking amount
USD 500
Immediately upon booking
2
Second Payment
50% of Tour Cost
At the time of 1st Visa application
3
Balance Payments
As per the selected tour
45 days prior to the departure of your tour.
NOTE:
If you are booking your tour within 45 days of the departure date, then
100% of the tour payments must be made immediately, before any service can be
provided. This booking will be subject to availability.
The reservation amount is non-refundable and not secured like the booking
amount;
Booking amount for any add - on packages or extensions taken with the main
tour or separately will be USD 100 per person.
PAYMENT OPTIONS
Please refer to the complete process under 'How to Book Online' and 'How to
Book Offline'. 1. Online, you can pay by CREDIT CARD and transact directly on
the site www.coxandkings.ae 2. You
can also pay via wire transfer as follows : Bank Details for TT transfer
For USD Transfers: Cox and Kings Tours LLC A/c no :
01-6050921-01, Swift code : SCBLAEADXXX IBAN : AE 230440000101605092101
Branch Code: 020, Standard Chartered Bank Al Mankhool Road, Bur Dubai
P. O. Box 999, Dubai, UAE
For AED Transfers: Cox and
Kings Tours LLC A/c no : 01-6050921-01, Swift code : SCBLAEADXXX
IBAN : AE 610440000001605092101 Branch Code: 020, Standard Chartered
Bank Al Mankhool Road, Bur Dubai P. O. Box 999, Dubai, UAE 3. You can
pay by CHEQUE. The cheques shall be drawn in favour of 'Cox & Kings Tours
LLC.' and sent to our office at Cox and Kings Tours LLC, P O Box: 31126,
S-04 & G-01, "AL YAMAMA", Near GPO, Karama, Dubai, UAE Tel: +971
4 35726 28 | Fax: +971 4 35725 99 4. You can pay your TRAVEL AGENT who
would pay to our PA on your behalf. 5. You can pay our PA who would pay the
company on your behalf. Any payment made to your travel agent by you would
not constitute payment to the Company until it is remitted to the Company's
account or our office and cleared.
ONLINE PAYMENTS
All online payments for any of the products booked via www.coxandkings.ae. site are secure. Cox
& Kings does not store the credit card details of any customer in their
database or in any data backup system or retrieval systems. Once you are ready
to transact you are transferred to the bank site. The card details are captured
on the credit card site and not ours, hence we cannot be held responsible for
any misuse of credit card whatsoever.
NOTE:
On payment of the booking amount and the documentation amount / full
payment, you will receive an acknowledgement for the amount paid.
For ONLINE bookings, on the website via credit card, you will be able to
view the monies paid under the 'View Transaction' listed on the site.
You will have to pay all bank charges including charges relating to credit
card / debit card / netbanking / cheque / demand draft at the applicable rate
in addition to the tour cost.
The Company reserves the right to decline your booking / s for any Tour or
to cancel your booking without assigning any reason.
The Non Resident Indians (NRI) and Foreign Nationals are required to pay
the entire tour cost in applicable foreign currency for the respective tour.
In case of foreign exchange transactions, the prevailing rate of exchange
on the date of the transaction would be applicable.
BALANCE PAYMENT
Please check your Invoice for the due date of your balance
payments of the tour cost. This balance payment has to be made 45 days prior to
departure date of the tour. If the booking is accepted within 45 days of the
date of departure of the tour, the entire tour cost has to be paid upfront. A
delay in payment of your tour cost can result in a delay in issuing your
documentation and it would be considered as cancellation of your booking from
your end and result in levy of the applicable cancellation charges as per the
cancellation schedule.
The Company reserves the right to amend the
prices published in this brochure and on the website and to charge accordingly
in case of currency fluctuations, increase in cost of fuel, travel arrangements,
special / high season charge levied by the suppliers, hike in any government
taxes or any taxes and for any reason before the date of departure. All such
increases in price must be paid for in full before your departure.
The
booking amount deposited by you with the company is an interest - free
refundable amount. If your booking is not accepted by the company, the amount
paid by you towards this booking would be refunded by the Company without any
interest. Kindly note that the company will only refund the booking amount of
the tour paid by you. No other amounts paid by you for visa, insurance and such
other services will be refunded. The company shall not be liable to pay any
interest on the booking amount and / or other services paid by any
guest.
PROMOTIONS / OFFERS / SCHEMES
Please note that in
case of special offers, promotions or schemes, additional terms and conditions
of these offers, promotions or schemes will be applicable in addition to these
terms and conditions. You will have to adhere to the payment schedule prescribed
under such offers, promotions or schemes in order to be eligible to avail
benefits under such offers, promotions or schemes. If you fail to make the
payment by the due date and / or do not comply with all the terms and conditions
of the offer, promotion or scheme you shall not be entitled to receive the
benefit under such offer, promotion or scheme under any
circumstances.
AMENDMENT FEE
In case of an amendment /
cancellation, any new arrangements will be regarded as an entirely new booking
and will be subject to availability and all requests must be made and then
confirmed in writing. The Company reserves the right to make a charge of USD 100
each time a change or amendment is made to a confirmed booking at the Client's
request.
TRANSFER FROM ONE TOUR TO ANOTHER
A
request in writing for transfer from one tour to another will be treated as
cancellation on that tour and a fresh booking on another. In such cases, a
transfer Fee of USD 100 per person will be applicable. In case you transfer
within the cancellation period, then the cancellation policy will also
apply.
SERVICE VOUCHERS
For 'Duniya Dekho NRI Escorted Group
Tours' all services will be as per those specified / confirmed and will be paid
for as per the Invoices and Service Voucher(s). A Service Voucher(s) is the
written confirmation of your tour and entitles you to travel on the tour and
must be presented by you to the Tour Manager or Service Provider as applicable.
You will receive the Service Voucher(s) (with your air-tickets and train
tickets, if applicable) approximately 2 to 5 days prior to departure, provided
you adhere to the time schedule of documentation and payments in full.
A
delay in adhering to the above mentioned time frame would result in delay in
issuing the documents for your land arrangements and may result in the
cancellation of the Tour with applicable cancellation charges.
No
services will be provided if the Service Voucher in original is not in your
possession.
Important / emergency contact numbers are printed on the
service vouchers and / or the Tour Information Sheet provided to you.
It
is the Client's responsibility to check the Service Voucher(s) carefully and to
let the concerned executive at the Cox & Kings office or our PA or the
travel agent to know immediately in the event of any error. In some cases, the
Client would be handed his internal flight / train / hotel vouchers by the Tour
Manager / representative of the Company on arrival at his holiday
destination.
VISA
It is necessary for you to ensure that you have
the appropriate passport, which is valid for at least six months after the date
of departure of your tour. Furthermore, you will be required to take the
appropriate visas for going on the tour.
Granting / rejection of visas is the sole discretion of embassy
/ consulate. We only act as a facilitator for obtaining visas. You may be
required to appear personally before the embassy / consulate for any
interview(s) / providing biometrics. The Company cannot be held liable for
rejection of visas and any other incidental or consequential loss, damage, cost
or expense.
We would not be responsible in any manner whatsoever for any
clerical error done by the concerned embassy / consulate regarding the name,
attachment of wrong photograph, duration and type of visa (single / multiple
entry) or passport number. We always use services of reputed courier companies
for the purpose of transmission of passports to the embassies / consulates and
to our clients in various cities. We will not be responsible for any loss or
damage whether direct, indirect, incidental or consequential caused due to
transmission delays or loss of passport or documents in the course of
transmission of documents by us to the embassy or to you or in the course of
transmission of documents by the embassy / consulate to us. We would however,
make best attempts to trace your documents or assist you in obtaining
alternative / certified copies of the lost documents.
If you are unable to travel on the tour originally booked by
you because either you could not get your visa in time or due to an error of the
part of the embassy / consulate, an incorrect visa is issued to you, you shall
have the option to postpone your tour to any other future date or transfer your
tour to any other tour and in such case the amendment fee for shall apply, in
addition to cancellation charges.
Please note that if the rejection of visa is intimated by the
embassy / consulate within the cancellation period specified in the section
titled CANCELLATION OF BOOKING BY YOU then the cancellation charges as appearing
in that section would apply.
TRAVEL DOCUMENTS
It is entirely your responsibility
to hold and carry on tour valid travel documents including your Passport, which
must be valid for a period of at least six months from the date of travel on the
tour with all required visas and immigration clearance (if applicable),
confirmed air tickets, documents confirming insurance to cover risk to life,
limb and property for the duration of the tour, medical clearances, inoculation
/ vaccination certificates etc. as the case may be to be able to travel as per
your tour itinerary. The costs of processing the above travel documents are not
included in your Tour Cost. Cox & Kings will not be responsible for the
same.
INSURANCE
It is a condition of booking with us that
you take out insurance at the time of, or prior to, making your booking. If you
do not purchase the policy we offer, you must purchase an appropriate
alternative, and let us have the details of this at the time of booking. If you
purchase insurance through Cox & Kings you must notify us of relevant
factors that may affect your particular requirements for cover such as
pre-existing medical conditions / disabilities. If you do not purchase insurance
through us it is your responsibility to ensure that you purchase a policy that
provides cover equivalent to that which we offer. Cox & Kings cannot be
held responsible if you purchase an inadequate insurance policy or if you fail
to notify Cox & Kings of factors affecting your particular requirements for
cover. Insurance premiums should be paid at the time of booking and are
non-refundable. Please read your policy details carefully and take them with you
on holiday. It is your responsibility to ensure that the insurance cover you
purchase is suitable and adequate for your particular needs. We do not check
alternative insurance policies.
TRAVEL IN ADVANCE AND / OR RETURN ON OWN
'Duniya
Dekho' is the Package Tour brand for our group escorted tours and on certain
tours the Company holds airline seats as a group for its passengers on the date
of published departures from Dubai and return reservations back to Dubai after
the tour.
AIRLINE DATE CHANGE BEFORE DEPARTURE
If you wish to
travel in advance or return at a later date after the tour ends, then you must
pay the applicable difference between the group airfare within the Package
holiday tour cost and the market airfare for the changed sector. The same will
be quoted by the company to you on your request. Over and above this you are
also required to pay an 'Airline Seat Rebooking and Reservation Fee' of 200 USD
as applicable per person per sector, per change depending on the airline
(subject to availability of seats and ticket validity).
NOTE: You will not be able to avail of the group transfers and
accordingly you will have to make your own way to meet up with the group on
arrival and/or to your
AIRLINE DATE CHANGE AFTER DEPARTURE
It is absolutely
necessary to have your return air seats to Dubai confirmed prior to your
departure from Dubai. If you wish to change the date of your return journey
after departure from Dubai you will have to pay a "Change in Reservation Fee" if
any, directly to the airline, subject to availability of seats in the same
booking class. This fee may range up to USD 205 or more per person and we will
not be responsible for the same.
AIRLINE CONFIRMATION AND RE-CONFIRMATION
Though you
may receive a confirmed air ticket for a particular sector, due to over booking
of seats the airline may offload passengers and accommodate them on a subsequent
flight for which we will not be responsible.
NOTE: In case you are returning on a later date after the tour ends, the
responsibility to re-confirm air tickets 72 hours prior to the departure would
be solely yours.
PRE / POST TOUR / ADD ON EXTENSION PACKAGES
Pre /
post tour accommodation / add on packages or extensions etc. are available to
you at special rates. You must ensure that you request your travel agent / PA
for the same at the time of booking your tour.
CANCELLATION OF THE TOUR BY CLIENT
If you wish to
cancel your tour, you must intimate the Company as follows provided that such
intimation should be given on a working day within working hours: 1. By fax
at 971 4 3572599 followed by a written communication to our Dubai office listed
below OR 2. By email to infodxb@coxandkings.com followed by a
written communication to our Dubai office listed below OR 3. In writing on
working days within working hours at the registered office of the
Company.
REGISTERED OFFICE:
Cox & Kings Ltd Duniya Dekho NRI tours Customer
Service Turner Morrison Building, 16, Bank Street, Fort, Mumbai. India
If the
Booking Form has been signed by one or more persons for themselves and for
others mentioned in the form, then the communication signed by such signatory /
s would be treated as a valid communication with full responsibility for
cancellation for all such persons mentioned in the form. Similarly if your agent
cancels, it will be deemed and construed that all the clients and you are in
agreement with the same. The computation of the period of notice of cancellation
shall commence only from the time the written request reached the Company at its
office in Mumbai on working days within office time at the details listed
above. In case of cancellation, the following cancellation charges shall
apply:
WHEN A CANCELLATION IS MADE
CANCELLATION CHARGES PER PERSON
Clear 90 working days or more prior to the departure of the tour or for
non -payment of the balance tour cost.
USD 500
Clear 90 to 60 working days prior to the date of departure of the
tour.
30% of the tour cost
Clear 60 to 45 working days prior to the date of departure of the
tour.
50% of the tour cost
Clear 45 to 30 working days prior to the date of departure of the
tour.
75% of the tour cost
30 working days or less prior to the date of departure of the
tour.
100% of the tour cost
FOR TOURS WITH CRUISE/ AIRLINES / THIRD PARTY OPERATORS
Less than clear 80 - 50 working days (depending on the
cancellation policy of the particular cruise liner) prior to the date of
the departure of the tour for the Cruise portion.
100% of the tour cost
NOTE:
Notwithstanding, if you have covered yourself with: a.
Booking amount protection plan. b. Tour cost protection amount, then the
cancellation charges as defined will be applied. It is a clear understanding
between the parties that for the purpose of this clause that cancellation can be
due to any reason whatsoever including the reason of inability to participate
due to any reason including illness, death, court orders, non-availability of
travel documents etc. The Company shall not be liable to pay any compensation,
interest or damages to you. As per the booking conditions, we are constrained to
levy the aforesaid Cancellation Charges in addition to the actual expenditure
incurred towards visa, travel insurance, retention charges by overseas supplier
etc. You expressly agree to and accept the foregoing clause.
CANCELLATION OF THE TOUR / AMENDMENT BY COMPANY
We
reserve the right to cancel any tour prior to departure without assigning any
reason. In such a situation we would offer you alternative tour dates/tours or
you would have the option of traveling as individual travelers, not on group
tours. If the alternative date / tour is not acceptable or you do not wish to
travel as individual travelers, we would refund the money paid by you without
interest after deducting any costs incurred by us on your behalf. However, we
would not be responsible or liable to pay any compensation or damages or
consequential loss or to refund any other expense incurred by you. However, in
the event of the Company exercising its rights to amend or alter any tour /
holiday advertised in their Brochure/ itinerary after it has been booked but
prior to departure, you shall have the option to continue with the tour /
holiday as amended or altered or to accept any alternative tour / holiday, which
the Company may offer. In either of these cases above, the Company shall not be
liable to you for any damage, additional expenses, consequential loss etc.
suffered by you or to pay any amount as refund.
REFUNDS
If the tour or any part thereof cannot be
conducted due to Force Majeure or Vis Majeure, the Company shall not be
responsible to give any refund to you. However, at its sole discretion, the
Company may give the refund based on various factors like the number of
participants, the cancellation policies of suppliers such as hoteliers, coach
operators, etc. and the decision of the Company on the quantum of refund shall
be final and binding upon you. It would take at least 45 days to process the
refund (if due). It is clearly understood that there shall be no refund
whatsoever if the Client does not or cannot utilize any of the services like
hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc
due to any reason whatsoever.
APPLICABILITY
The above conditions would apply to
clients who book on Duniya Dekho NRI Escorted Group Tours and any promotions
operated by the company from time to time. As to the interpretation of the
foregoing, the decision of Cox and Kings Limited shall be final and binding upon
you. The aforesaid terms and conditions shall be subject to Mumbai
jurisdiction.
Terms & Conditions
DEFINITIONS
In the terms and conditions set out in
this document, the following terms shall, unless contrary to the context, have
the meaning specified.
"You" means the person / s in whose name and / or whose behalf the Booking
is made. Alternatively, the reference may be made in the third person as "Tour
Participant" / "They" / "Client" / "Them" / "His" / "Her".
"We" / "Us" / "Company" means Cox & Kings Limited.
"Infant" / "Child" mean respectively a person below the age of two
years and a person more than the age of two and below the age of twelve years.
"Contractor" / "Supplier" means supplier of any infrastructural
facility and shall include hotel managements, airlines, caterers, restaurants,
places of entertainment like theme parks, museums, art galleries etc shipping
company, railway, ferry, cruise, coach who are to provide the services to the
Client.
"Tour Cost" means the tour cost mentioned in the Price Grid /
brochures / online and other payments such as taxes, surcharges etc payable by
the client to the Company.
"Brochure" means printed brochure, Website, itinerary, leaflets,
booklet, Price Grid.
"Cancellation Policy" means and includes all the cancellation
charges levied by the company from time to time, third party cancellation
charges etc. as more particularly described hereinbelow or any other
documents.
"Duniya Dekho" means and includes all tours namely Classical Europe
Premium, Classical Europe Super Saver but is not limited to Duniya Dekho
Escorted tours, Duniya Dekho Group tours, Instant Holidays etc.
"Terms and Conditions" means these terms and conditions and includes
the How to Book Rules, Booking Form, Web Pages, Brochure, Price Grid,
Itinerary, Promotion Booklet and other documents as may be notified from time
to time.
"JURISDICTION" means the geographical area over which a court or
government body has the power and right to exercise authority. Parties hereto
agree to confer exclusive Jurisdiction to Mumbai Courts /
Forums.
BROCHURE / WEBSITE INFORMATION - DISCLAIMERS
We take
reasonable care in preparing the brochure, price grid, web pages and other
documents and in describing the services therein. However, we are not liable for
any typographical / printing errors.
Furthermore, brochures may be
printed several months in advance and the content may not always be fully
updated. We therefore ask you to confirm the current information by contacting
us.
Please note that the itinerary may have changed. The products and
services displayed may have changed. The photos of meals / sightseeing /
properties are for reference only and may differ from the actual meals / sights.
Distance between places and temperatures are approximate and can change
depending on travel, road conditions and climatic changes.
ITINERARY MAY CHANGE AT ANY TIME
We reserve the right
to alter, amend, change or modify the tour package and itineraries before or
during the tour. We will make reasonable efforts to notify you promptly of such
changes / events sufficiently in advance during booking or prior to departure of
the tour. If such changes / events occur during the tour, our tour manager or
local representative will inform you of the changes on the spot and we solicit
your full co - operation in accepting such circumstantial changes. Therefore, no
grievance regarding any itinerary / service change which we are constrained to
make, shall be entertained from the tour participants during or after the tour.
Please note that promotional offers may have different terms and conditions
which will be in addition to these terms and conditions and the requirements of
the booking deposits, payments, deadlines and mode of payment may be defined in
such promotions which will be over and above these terms and
conditions.
Such changes may be necessitated due to factors beyond our
control such as Force Majeure events, strikes, fairs, festivals, sport events,
weather conditions, traffic problems, overbooking of hotels / flights,
cancellation / re-routing of flights or railway, closure of / restricted entry
at a place of sightseeing etc. Generally, we try to avoid dates when big Fairs,
Exhibitions, Olympic events and other events are held in certain cities as
hotels are fully booked several years ahead. If you have to travel on such
dates, you may have to stay in alternate hotels or hotels in other cities. In
such cases, the applicable cancellation charges levied by third party suppliers
such as hotels, cruises, airlines are 100%, which are payable by you.
Due to airline's requirements the points of entry and exit in a country
may change. We may operate more than one coach per departure date and may for
convenience reverse the direction or amend the itinerary.
Changes in the
itinerary may also be required or necessitated on account of actions, inactions,
defaults or condition of tour participants in the group.
We will make
reasonable efforts to keep the overall package of services unchanged. However,
we shall not be liable to refund any amount or pay any compensation / damages on
account of any change in the itinerary.
In case the alternate
arrangements made are materially superior as compared to the ones described in
the Brochure, we may charge extra for the same at the time of booking or in the
course of the tour.
GENERAL NOTICE REGARDING BOOKING
Please read carefully and understand the contents of the Tour Brochure /
itinerary, the 'Terms and Conditions', How to Book Rules, Price Grid and such
other documents as may be applicable, as all these will form part of your
contract with us once you effect the booking. To effect the booking, we may
require you to sign the Booking Form and such other documents as we may deem fit
including (without limitation) the 'Terms & Conditions', 'How to Book' rules
and 'Price Grid' ('collectively Booking Documents'). Upon executing the Booking
Documents and on payment of the prescribed non-refundable interest-free booking
amount, a binding contract shall come into existence.
We advise you to
ensure, before making a booking, that you have and / or you will be able to
provide all the required valid and genuine documents and qualifications to
enable you to complete the respective tour package. The company shall not be
responsible or liable to apply for your visa, insurance etc. If the guests are
unable to travel on the tour booked by them because either they could not get
their visa in time or due to an error on the part of the embassy / consulate, an
incorrect visa is issued to them, then in such case the cancellation charges as
mentioned in the clause CANCELLATION OF BOOKING BY YOU will apply. Please note
that for the purpose of ascertaining the applicable cancellation rates, the
cancellation would be deemed to have been made on the date the company receives
the intimation of visa rejection from the guest.
Please note that guests
other than tourist are not to be invited on tour by any tourist and they are not
allowed to use any of the services of the tour.
CONDITIONS OF OTHER THIRD PARTY OPERATORS
In the event you are booking through us a tour / travel service of any third
party operators, Cosmos, Star Cruise, Airlines etc, the terms and conditions of
such third party operators, including their payment schedule, cancellation,
refund etc shall be applicable to you in addition to our Terms and
Conditions.
ONLINE BOOKING
You can purchase our services from our
PA or agents or you can book your tour / services online through our website. We
cannot give any guarantee or warranty with respect to the website booking engine
which could malfunction due to well-known reasons including software or network
errors. We have incorporated all modern protection technologies to ensure that
information concerning you or your payments is kept secure and
confidential.
It is made clear that the online booking shall be effective
once you confirm the terms and conditions, as follows. During the course of
online booking on our website, you will have the opportunity to go through our
terms and conditions and privacy policy, which are displayed on our website and
which you will need to confirm and accept in the course of booking online.
Further, you will also need to send us a hard copy of the said signed Terms and
Conditions confirming that you have read, understood and accepted the Terms and
Conditions and other applicable documents including Brochure and / or, Itinerary
and / or Price Grid and / or promotion booklet etc. We would also require a copy
of the first two pages and last two pages of your passport which show the date
of your passport, place and date of issue and expiry.
The Company
reserves the right to decline to register any person / s for any tour or to
cancel their registration without assigning any reason.
ONE / SOME MEMBER(S) MAY SIGN BOOKING DOCUMENTS ON BEHALF OF A
GROUP
In case of one or more but not all tour participants named
in the Booking Form sign the Booking Documents, it shall be deemed that the
signatories have been duly authorized by all such tour participants to sign on
their behalf assuming full responsibility and accordingly it shall be deemed
that all such tour participants have signed the booking
documents.
YOUR TRAVEL AGENT CAN SIGN THE BOOKING DOCUMENTS ON YOUR
BEHALF
Where tour participants are booking through a travel
agent, if such travel agent signs the Booking Documents, it shall be deemed that
such signature is for and on behalf of all the tour participants named in the
Booking Form assuming full responsibility. It shall be deemed and construed that
all such tour participants have duly authorized the said travel agent to sign
the Booking Documents on their behalf.
CONTRACT SUBJECT TO SIGNATURE AND PAYMENTS
Please
note that there is no contract between the Company and the tour participants
until the Booking Documents are signed and received by the Company and the
Company has also received the specified non-refundable interest free booking
amount. The full payment must be received in accordance with prescribed payment
schedule. If not paid in accordance with the payment schedule the company
reserves the right to cancel the booking with the consequent forfeiture of
booking amount and to apply the scale of cancellation charges as mentioned in
the brochure.
Any payment that you make to your travel agent would not
constitute payment to the Company until the same is remitted to the account of
the Company.
CANCELLATION / AMENDMENT BY COMPANY
We reserve our
right to amend or cancel a tour booked by you, without assigning any reason.
Such amendment or cancellation may be due to circumstances beyond our control.
In such cases, we will offer you alternative tour dates / tours or you would
have the option of traveling as individual travelers, not as part of the
original tours. If the alternative date / tour is not acceptable or you do not
wish to travel as individual travelers, we would refund the money paid by you
without interest after deducting any costs incurred by us on your behalf, within
a period of 45 days from the date of amendment or cancellation. However, we
would not be responsible or liable to pay any compensation or damages or
consequential loss or to refund any other expense incurred by you.
HOTELS
The Company selects hotels for your stay at
locations, which give comfort and value for money. For various reasons, such as
reducing the overall traveling time on the coach for the following day, the
hotels may be chosen away from the city centre. Unlike other countries, most
hotels do not have air conditioners or fans. We cannot guarantee the
availability of adjoining rooms / interconnecting rooms / non-smoking room /
rooms on the same floor etc. Hotels in Europe may / may not have room service
facilities. The check in time is usually 2 p.m. and check out time is
usually 11 a.m. In Australia, the check in time is 12 noon and the check out
time is 10 a.m. In certain hotels like Genting Resorts, though the check in time
is 2:00 pm, you may have to wait for a few hours till the rooms are cleared. The
same is subject to change from time to time. If you seek a change in rooming
while on a tour, the same will be subject to availability and you will need to
pay any additional charges as may be applicable.
Please note that hotels in Europe can have exceptionally small rooms unlike
what you may have experienced in other countries. In case of a Client booking
a Classical Europe Premium Tour, accommodation will be provided in 4 Star hotel.
Please note that the hotels may be chosen away from the city centre. Unlike
other countries, most hotels do not have air conditioners or fans. We cannot
guarantee the availability of adjoining rooms / interconnecting rooms /
non-smoking room / rooms on the same floor etc. Hotels in Europe may / may not
have room service facilities.) (In case of a Client booking a Classical
Europe Super Saver Tour, accommodation will be provided in hotels as per NRI
standards. Please note that the hotels may be chosen away from the city centre.
Unlike other countries, most hotels do not have air conditioners or fans. We
cannot guarantee the availability of adjoining rooms / interconnecting rooms /
non-smoking room / rooms on the same floor etc. Hotels in Europe may / may not
have room service facilities.)
Single Accommodation
In case you book on a single
occupancy basis, you will have to pay a single room supplement unless another
tour participant is willing to share your room. You shall also be liable to pay
the single room supplement if earlier having booked on a shared room basis, you
later have to take the room on single occupancy basis since your intended room
partner has either dropped out of the tour for any reason or since you and / or
your room partner are no longer willing to share a room.
Note that the
single room supplement will be charged in all cases where a booking on a shared
room basis has to be changed to single room basis including the following:
(i) Intended room partner was arranged by you. (ii) Intended room partner
was arranged by us for you. (iii) No room partner was found available for
you.
Double / Twin Accomodation
A double room has either a
single queen-size bed or two separate beds joint together. If you request for a
room with a queen-size bed, the same would be provided subject to availability
as most of the hotel rooms in Europe are twin-bedded. In case of
non-availability of a room with a queen-size bed, a twin bedded-room would be
given.
Triple Accomodation
We recommend a maximum of only
three persons in one room. Triple rooms are usually no larger than twin rooms
and the third bed is often a rollaway bed or cot placed in a twin
room.
Children Accommodation
A child travelling for whom
'without a bed' charge has been paid would not be entitled to a separate bed in
the hotel. In case 'with bed' charge has been paid for the child and you decide
not to avail such facility whilst on the tour, you would not be entitled to any
refund. In case you decide to seek an extra bed for the child booked on 'without
bed' basis on the tour, this will be provided subject to availability and you
shall be bound to pay any additional amount charged by the concerned hotel
directly.
PRE / POST TOUR / ADD ON EXTENSION PACKAGES
Pre /
post tour accommodation / add on packages or extensions are available to you at
special rates. You must ensure that you request your travel agent or our PA
sales officer for the same at the time of booking your tour.
COACH AND SEATING
We generally engage air-conditioned
/ air-cooled luxury coaches but we are not responsible if the air-conditioning
equipment malfunctions for any reason. On group tours, you are not allotted seat
numbers as a seat rotation system is followed. You must follow the instructions
of the Tour Manager in this regard.
The average traveling time by coach
is approximately 8 to 10 hours or more a day in Europe and 4 to 5 hours in
U.S.A. under normal road conditions. Comfort stops are provided every 2-3 hours,
after appropriate intervals. The foregoing timings are indicative only. Though
some of the coaches are equipped with emergency washrooms, such a facility can
be used only in case of a dire emergency.
The coach drivers are bound by
restrictions concerning maximum driving hours per day and per week and the
itineraries are planned with regard to the same. It is therefore essential that
the itineraries, schedules and timings are strictly adhered to by you so as to
ensure that all the services can be duly provided. If you or any of your
co-passengers misses any service due to unpunctuality, we shall not be liable to
refund any amount. Further, we shall not be liable to refund any amount or pay
any compensation / damages for any change in itinerary or for missing any
service due to the unpunctuality or actions of your co-passengers.
Please note that smoking, consumption of alcoholic beverages and snacks
is strictly prohibited on coaches. Please keep the coach clean to avoid
discomfort to yourself and other tour participants. Please take care not to
leave behind any property in the coach while disembarking. The Company would not
be responsible or liable in case of loss of such property under any
circumstances.
BAGGAGE ON COACH
Please note that porterage is not
included in the tour price. It is often difficult to get porters to assist as
hotels may or may not provide this service and it is therefore advisable to use
bags with wheels. Coaches have limited space for luggage and hence we permit
only one suitcase and one handbag per person in the coach. The suitcase should
be of a size of 158 cms. (width + length + height).
AIRLINES
We shall in no circumstances whatsoever be
liable to your or any person travelling with you, for loss of baggage by the
airline, failure to provide meal of your choice by the airline, denied boarding
or down-gradation due to overbooking or any other reason, failure on the part of
the airline to accommodate you despite having confirmed tickets, quality or
quantity of meals offered by the airlines, flight delay or rescheduling, flight
cancellation, changes of flight schedule or routing, change of airline mentioned
at the time of booking. In these circumstances, we will not be liable for the
injury, loss or inconvenience suffered by you but you will be free to pursue
your remedies against the concerned airline.
BAGGAGE ON AIRLINE
Airlines have restrictions on the
kind of baggage, number and weight of baggage that you can carry and you will
need to carefully read and understand the rules and regulations of the airline,
in this regard.
Please note that the weight restrictions noted may not
be accurate or updated. You are requested to please refer to the baggage rules
of the individual airlines, as the same get updated from time to time.
We
are not liable, in any manner, if you are unable to carry any baggage or if you
have to pay any extra-charges due to restrictions imposed by the airline. You
shall be liable to pay all such charges directly to the airline. Also, we are
not liable for any loss or damage to baggage while it is in the custody of the
airline.
AMENDMENT OF BOOKING BY YOU
If you wish to amend or
change your booking, you have to communicate your request to us in writing. Such
requests for change or amendment will be accepted subject to
availability.
Please note that: (1) The amended or changed booking will
be regarded as a new booking; (2) An amendment fee of USD 100 is payable in case
of every amendment or change; and (3) In case the amendment is carried out
within the cancellation period, then a cancellation charge shall apply as if a
cancellation was made on the date the request for amendment or change is made.
Please note the cancellation charges specified in the preceding
section.
TRANSFER FROM ONE TOUR TO ANOTHER
A request in
writing for transfer from one tour to another will be treated as cancellation on
that tour and a fresh booking on another. In such cases, a transfer fee of USD
100 per person will be applicable. In case you transfer within the cancellation
period, then the cancellation policy will apply.
OUR SCOPE OF SERVICES
We are travel and holiday
organizers only. We inspect and select the services to be provided to you.
However, we do not own, operate or control any airline, shipping company, coach
or coach company, hotel, transport, restaurant, kitchen caravan or any other
facility or provider etc. that is engaged to provide you services during the
course of your tour.
Therefore, please carefully note that: (1) you will
need to adhere to the conditions, rules and regulations of each service
provider. For instance, you will need to check the baggage rules of the airline
to understand what kind of baggage and how much baggage you can carry. You will
need to check the hotel rules to check what the mealtimes are, at which you
should make yourself available. The company is not responsible for the
consequences if you breach such rules and regulations; (2) If you cause any
injury or damage affecting the service provider, then you may be liable to the
service provider and if the service provider recovers any monies from us for
such injury or damages, we shall separately charge you for the same; (3) we
shall not be held responsible and / or liable for any delay, deficiency, injury,
death, loss or damage occasioned due to act or default of such service
providers, their employees or agents.
AIRLINE DATE CHANGE AFTER DEPARTURE
It is absolutely
necessary to have your return air seats to Dubai confirmed prior to your
departure from Dubai. If you wish to change the date of your return journey
after departure from Dubai, you will have to pay a "Change in Reservation Fee"
if any, directly to the airline, subject to availability of seats in the same
booking class. This fee may range up to USD 205 or more per person and we will
not be responsible for the same.
AIRLINE CONFIRMATION AND RE-CONFIRMATION
Though you
may receive a confirmed air ticket for a particular sector, airlines often
overbook seats, due to which the airline may offload even confirmed passengers
and may accommodate them on a subsequent flight. We will not be responsible for
any such offloading nor for any consequence of such offloading including delay,
inconvenience or loss of tour services. Please note that in case you are
returning on a later date after the tour ends, the responsibility to re-confirm
air tickets 72 hours prior to the departure would be solely
yours.
YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND
POSSESSIONS
You will have to take the risk and responsibility of
all your luggage, belongings, currency, valuables, documents and personal
effects (collectively 'baggage') at all times during the tour, whether during
travel on the airline or during your stay in hotel or during your travel in
coaches, while on excursions or otherwise. If you forget to carry or if you
lose essential travel documents such as passport, visa, tickets etc., you may be
compelled to curtail the tour and you may have to incur extra expenses, for
which you alone shall be responsible.
In view of what is stated above,
please carefully note that: (1) We shall not be responsible or liable for
any loss or damage in respect of your baggage etc. or their contents whether due
to theft, accident, negligence or otherwise; (2) We shall not be responsible
/ liable for any cancellation or curtailment of your tour compelled by any such
loss of baggage etc. and we shall pay no compensation or refund to you; (3)
Some coverage in respect of baggage loss or damage may be provided by insurance
(see below the Insurance section). It is advisable that you do not carry
valuables on the tour. However, if you carry any valuables, we recommend that
you use all available facilities to keep them secure during your tour. In this
regard, some hotels provide Safe Deposit Lockers (which may be charged
separately). In case of airlines, we recommend that you declare your valuables
to the airline at the time of check-in and pay an additional charge, as may be
stipulated by the airline, to make the airline responsible for valuables.
Without such declaration, airlines can invoke limitation of liability
protections provided in international conventions and laws.
If your
baggage is lost or misplaced at any time during the course of your tour, it is
your responsibility to take all appropriate actions to file complaints with the
concerned authorities, including police, airline office etc. Please understand
that as the Tour Manager is responsible for the whole group of tour
participants, he may not be in a position to escort you to lodge a complaint
with the authorities, as it could compromise the convenience and time of the
group.
Furthermore, Tour Managers / Assistants / Escorts are
assisting the tourists throughout the tour and are not responsible for tourists'
baggage or any kind of personal belongings. On the entire tour the tourists have
to be responsible and carry the baggage on their own. Instructions as well as
information of the tour are to be followed in the group tours and the tour
manager / company is not responsible for any instructions overruled by the
tourists and / or its consequences.
TRAVEL DOCUMENTS AND CLEARANCES
It shall be solely
your responsibility to hold valid travel documents and statutory clearances, to
enable you to travel on the tour such as passports, visas, confirmed
air-tickets, insurance and medical insurance certificates and other statutory
certificates including immigration clearance. Please note that your Passport
must be valid for at least six months subsequent to the scheduled departure date
of the tour. If you cancel the tour due to non-availability of the passport etc,
you will be liable to pay cancellation charges.
If you are unable to
travel on the tour originally booked by you because either you could not get
your visa in time or due to an error of the part of the embassy / consulate, an
incorrect visa is issued to you, you shall have the option to postpone your tour
to any other future date or transfer your tour to any other tour and in such
case the amendment fee for shall apply, in addition to cancellation charges. If
you decline to exercise this option of postponing your tour, the cancellation
schedule shall apply.
HEALTH
Please note that your health is entirely your
risk and responsibility. Our tours are suitable for persons of reasonable
fitness. They may not suit persons who are medically infirm or who have special
needs or requirements whether due to age, medical conditions or
otherwise.
It shall be your duty to inform us in case you have any
medical condition that may affect your ability to fully enjoy our tour
arrangements or where the interests of other tour participants may be adversely
affected by such condition. In case of guests, who wish to travel with a wheel
chair, the company will not be responsible and / or liable to provide any
assistance / aid to such guests. Furthermore, such guests are required to inform
the company about such disability at the time of booking. Incase of any delays,
on part of the guest, he / she will be solely responsible. The company cannot be
held responsible or made liable for any services missed by such guest due to any
reasons whatsoever.
We reserve the right (without obligation) to ask you
to undergo medical tests and to provide written certification of your medical
fitness before departure or at any time during the tour and if you fail to
undergo such tests or fail to provide such certificates, we may decline to
accept you or to continue you on the tour. Our actions in this regard may be
guided not only by concerns for your health but also the convenience and health
of the other tour participants.
However, it is not our obligation to
check your medical condition and if you suffer any injury or aggravation on the
tour or if you are unable to enjoy / complete the whole or any part of the tour
due to your medical conditions, we shall not be liable to compensate you nor to
refund any amount to you nor to pay your medical expenses.
In this
regard, please note that service providers such as airlines may decline to
accept you on medical grounds. Please carefully read and understand the rules
and regulations of the service providers, because we shall not be responsible
for the consequences that you may suffer.
To some extent, your losses on
account of cancellation or curtailment attributable to hospitalization as also
your expenses of hospitalization may be covered by insurance Please see
Insurance section below.
INSURANCE
It is a condition for booking with us that
you take out insurance at the time of or prior to making your booking. It is the
responsibility of the guest to ensure that the insurance cover they purchase is
suitable and adequate for their particular needs. Please note that you would
have a direct contractual relation with the insurer. You shall directly submit
claims to your Insurance Company. The Insurance Company shall directly pay the
settlement amounts to you and any disputes in regard to rejection of claim or
adequacy of settlement amount shall be settled by you directly with the
Insurance Company. To some extent, your losses on account of cancellation or
curtailment attributable to hospitalization as also your expenses of
hospitalization may be covered by insurance.
LIABILITIES
Please go through the terms and
conditions carefully to understand your rights, responsibilities, risks and the
extent of our liabilities.
As earlier stated, being tour organizers, we
will not be liable to you for any loss, injury or damage in respect of life,
limb or property, sickness, delay, discomfort, anxiety, service denial, service
deficiency, additional expenses incurred by you or for any direct, indirect,
consequential loss and / or damage or any kind suffered by you howsoever caused
arising out of any act, omission, default of any contractor / supplier or of any
servant or agent employed by the contractor / supplier or of any third person
who may be engaged or concerned in the provision of accommodation, meals,
transportation, entertainment, refreshment or any other service comprising the
tour package. In view of this, please note that we shall have no liability in
the following circumstances (amongst others):
Failure on the part of airline to accommodate passengers (despite having
confirmed tickets or cancellation, change of route, delay of flights.
Overbooking of seats / rooms by the airline / hotel.
Loss of / delay of baggage by airline / coach / cruise / train.
Any death, personal injury, sickness, accident, loss, delay, discomfort,
increased expenses, consequential loss and / or damage or any kind of theft
howsoever caused;
Rudeness or unprofessional behavior of staff of airline / hotel etc.,
quality of meals, facilities given etc.
Any kind of service denial or deficiency by any contractor /
supplier. Further, please note that in any case, our liability arising from
this contract shall not exceed the total amount paid for the tour holiday.
Further, under no circumstances shall we have any liability in respect of any
indirect, special or consequential losses whatsoever. As earlier stated,
any loss or damage to your baggage will be borne entirely by you and we shall
not be liable for the same in any manner. We shall not be responsible and /
or liable for any damages caused to you due to reasons beyond the control of
the Company (Force Majeure / Vis Majeure). Any overstay expenses due to delay
or changes in bus / flights / ships / trains or cancellation of special bogie
or other services due to sickness, weather conditions, war, threat of war,
strikes, rebellions, disturbances, unrest, curfew or any other cause
whatsoever, shall be borne entirely by you and we shall not be liable for the
same. We are not liable for any acts, omissions or defaults of other tour
participants which may result in injury, damage to your life / limb or
property or interfere with enjoying any services to be provided on the tour.
The immunities provided under this contract to the Company shall be
available to the Company's Managers, including Tour Managers, Employees,
Servants and Agents but not to the contractors / suppliers selected by the
Company. Please note that we will be entitled to retain custody of your
documents or properties entrusted to us till we receive payment of all amounts
that are due to us in relation to your booking / travel.
YOU WILL NEED TO COMPLY WITH TOUR CONDITIONS
You will
have to strictly follow the tour program and comply with the terms and
conditions of the various contractors / service providers such as hotels,
airlines etc.
You are responsible to register with the representative of
the Company at the appointed date, place and time for departure and you would be
treated as a no-show if you fail to do so.
You are required to be
punctual and adhere to the time-lines of the tour and of the contractors /
service providers. If you are not punctual, you could miss your flight, your
coach, your meals etc.
You shall not behave in a manner which may cause
distress or annoyance to other tour participants or to any other person or which
may create the risk of danger or damage to property belonging to us or other
tour participants or any other persons. You shall not carry any item or object,
the possession of which is forbidden by any law, rules or regulations. Nor shall
you violate any other law, rule or regulations. Should any tour participant
misbehave or violate any law, rules or regulations, we shall have the right to
discontinue his participation and exclude him from the tour at his risk, cost
and expense. Should we suffer any damage or liability on account of a tour
participant's misbehavior, we shall be free to separately charge and recover our
losses and expenses from him.
NO REFUND FOR UNUTILIZED SERVICES
It is clearly
understood that there shall be no refund or compensation whatsoever for
unutilized services. This general rule applies to all kinds of non-utilization
or under-utilization of tour services, whether of the whole or part of the tour
and whether as a matter of your choice, or caused by your fault or compelled by
circumstances such as ill-health, weather, external factors etc.
As a
consequence of the above rule, please note that no refund will be admissible in
the following circumstances (amongst others).
There would be no refund if
you fail to join the group at the commencement of the tour or join the group
later or leave the group before culmination of the tour for any reasons
whatsoever.
There will be no refund if you fail to or are unable to
utilize any of the services on the tour like airline travel, hotels,
sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any
reason whatsoever such as late reporting, ill-health etc.
EMPLOYEES / AGENTS NOT AUTHORIZED TO CHANGE TERMS
No
person including any of our employees, agents the PA has the authority to alter,
amend, or waive any stipulation, representation, term or condition set forth in
this document. Assurance if any, given by any of our employees, agents, the PA
or any other person, whether given verbally / in writing / by email / by sms or
otherwise, which is contrary to the terms and conditions shall not bind us, in
any manner.
PLEASE CAREFULLY CHECK WHAT THE TOUR COST INCLUDES AND
EXCLUDES
Please refer to the relevant section of the Price Grid
for the tour cost. All services to be provided to you will be as per those
specified / confirmed and paid for as per the Invoices. If you avail any service
such as porterage, room service, laundry, excess baggage charge, a la carte
meals, alcoholic beverages, soft drinks, paid toilets, tips or anything that is
not specifically shown as included in the Tour Cost, then the payment for the
same will have to be cleared by you.
PRIVACY OF INFORMATION
We try to maintain the privacy
of the personal information provided by you. However, it would be necessary for
us to share this information with Consulates, Embassies, Airlines, Hotels and
other service providers who would be providing you service during the tour. We
would also be constrained to disclose such information if we receive an order of
the court, a requisition from any government or statutory authority, subpoena,
or where under any laws, rules or regulations, such disclosure becomes
necessary.
You agree to let us photograph and / or videograph the tour
and specifically you agree to let us photograph and / or videograph you in the
course of the tour. You agree to let us publish such photographs / videographs
through all media including print media, websites, letters, emails etc. You also
agree to let us track usage statistics. You agree and accept that all such
photographs and / or videographs and statistics are our absolute property and we
have the unrestricted right to use them for any legitimate purposes including
advertisement and commercial purposes. Further, you agree that if you share with
us any photographs and / or videographs taken by you during the tour, we would
be free to publish such photographs and / or videographs through all media
including print media, websites, letters, emails etc.
We recommend that
you register online so that we can send you updates and information on travel
destinations.
SPECIAL REQUEST
Where special requests for room
allocation, diet consideration, handicap assistance on tour / hotel /
transportation / cruise etc. are made in writing at the time of booking, every
effort will be made to try and deliver. However the Company will not be held
liable / responsible for claims of damages or consequential loss if such
requests are not honoured. In case of persons with special needs, it is
necessary that a qualified companion accompanies such a person. Regrettably, the
Company cannot endow any aid for walking, dining, getting on and off from
vehicles and for other personal needs etc. to such persons.
COMMUNICATION
Communications transmitted to your
mailing address / email address on record shall be deemed to have been
communicated to you even if returned as undeliverable for any reason. All
communication from you to the Company has to be in writing, not orally.
Where you book directly with us, we will address communications to you at
your mailing address and / or e-mail address given in the Booking Form. Where
you have booked through a PA / travel agent, we will address communications to
the PA / travel agent, who made the booking on your behalf and the PA / agent
would be responsible for transmitting such communication to you. All monies paid
to the PA / travel agent shall not constitute payment to us unless deposited by
the PA / agent with the Company.
ADDITIONAL CONDITIONS APPLY IN CASE OF PROMOTIONS / OFFERS /
SCHEMES
Please note that in case of special offers, promotions
or schemes, the terms and conditions of these offers, promotions or schemes will
be applicable in addition to these terms and conditions. You might have to
adhere to the payment schedule prescribed under such offers, promotions or
schemes in order to be eligible to avail benefits under such offers, promotions
or schemes. If you fail to make the payment by the due date and / or do not
comply with all the terms and conditions of the offer, promotion or scheme, you
would not be entitled to receive the benefit under such offer, promotion or
scheme.
We shall have the absolute right to withdraw any scheme or
discount at any time after such scheme or discount is
published.
BALANCE PAYMENT
Please check your Invoice for the
due date of your balance payments of the tour cost. This balance payment has to
be made 45 days prior to departure date of the tour. If the booking is accepted
within 45 days of the date of departure of the tour, the entire tour cost has to
be paid upfront. A delay in payment of your tour cost (part payment or full
payment) can result in a delay in processing your documents. We may treat such
delay as a cancellation of booking by you, which will be subject to the
applicable cancellation charges as per the cancellation schedule.
We
reserve the right to amend the prices published in this brochure and on the
website and to adjust our charges based on various factors including currency
fluctuations, fuel price rise, travel arrangements, special / high season charge
levied by the suppliers, hike in any government taxes or any taxes or visa
amounts and / or for any reason before the date of departure. All such increases
in price must be paid for in full before your departure.
LAW AND JURISDICTION
In the event of a dispute
arising out of or relating to this contract, including any question regarding
its existence, validity or termination, the parties shall first seek settlement
of that dispute by mediation in accordance with the applicable rules. The
Mediator shall be appointed by the Company. If the dispute is not settled by
mediation within [thirty] days of the appointment of the mediator, or such
further period as the parties shall agree in writing, then the dispute may be
settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole
Arbitrator to be appointed by the Company. The Arbitration proceedings will be
in Mumbai. The arbitrator's decision shall be final and binding on both parties.
In case of any dispute concerning the award the courts in Mumbai alone shall
have exclusive jurisdiction. This contract will be governed by Indian law. You
agree that in the event of a dispute or difference between the parties the
exclusive jurisdiction shall vest in the competent court / forum / tribunal in
Mumbai only.
As to the interpretation of the aforesaid terms and
conditions, the decision of Cox & Kings shall be final and binding upon you.
The Company reserves its right to change the Terms & Conditions any time
without any prior notice and without assigning any reasons there
of.
YOUR SUGGESTIONS:
If you have any tips, which you
might want to share with us, do write in to us at our Dubai Office as listed
above or email us at infodxb@coxandkings.com or fax us at
+971 4 3572599.
On behalf of the persons booked, I / We have read,
understood and accepted the Terms and Conditions, How to Book Rules,
Cancellation Policy, Brochure, Price Grid, Itinerary, Promotion Booklet and Web
pages, a copy of each of which has been furnished to me / us. I / We being duly
authorized by the said persons do hereby agree and accept the same assuming full
responsibility for self and on behalf of the said persons.
ON TOUR ASSISTANCE
Please promptly inform your Tour Manager of any grievances that you may have and immediately follow this up by writing to us. This will enable us to promptly rectify all genuine grievances in real time.
If you fail to do this, you will be deemed to have acknowledged and accepted the services of the Company in full satisfaction and you shall be deemed to have no grievance or complaint in that regard.
You should communicate the grievance to the contractor on the emergency telephone number and adopt any of the following procedures provided that such communication should be made on a working day within working hours.
1. By fax at 971 4 3572599 followed by a written communication to our registered office listed below and our NRI office with a copy marked to the Independent Contractor, OR
2. By email to infodxb@coxandkings.com followed by a written communication to our registered office and our NRI office listed below with a copy marked to the Independent Contractor /agent, OR
3. In writing with a copy marked to the Independent Contractor /agent, at the registered office of the Company and our NRI office:
REGISTERED OFFICE:
Cox & Kings Ltd
Duniya Dekho NRI tours, Customer Service
Turner Morrison Building, 16, Bank Street, Fort, Mumbai, India
Any complaint made by you must be notified to the Company in writing within 21 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.
As to the interpretation of the foregoing terms and conditions, the decision of Cox and Kings shall be final and binding upon you.
TIPPING
Tipping is customary (unless otherwise stated
in the brochure) in all parts of the world for services rendered (e.g. porters,
coach drivers, tour leaders, guides etc). Unless otherwise communicated the tip
amount is 3 EURO per person per day in Europe for the coach driver, 3
EURO per person per city per guide in Europe and 3 EURO per suitcase per
way for a porter in Europe. Everywhere else it is 2 USD instead of 3
Euros. Please check the Price Grid to ascertain whether such tips are included
within the tour costs or are required to be paid by you
separately.
MINIMUM PARTICIPATION
Tours specified in the Brochure
are operated subject to a minimum participation of paying adult Participants. If
the participation is less than the minimum prescribed (as below) we reserve the
right to amend, amalgamate, alter, vary, or cancel a tour without incurring any
liability to pay any compensation. If we decide to operate the tour with
participation below the minimum stipulated or if you are required to travel as
individual travelers (not as a group) we reserve the right to collect an
additional pro-rata amount. In such cases you may not be provided certain
services, which would have been provided in the group tour including the service
of a tour manager and you may need to travel on an amended itinerary and
services, such as transportation on a 'seat in coach' basis, where the coach
departures are at fixed times and routes etc.
Europe / USA
45 Min. Full Paying Adults
Turkey
10 Min. Full Paying Adults
China
06 Min. Full Paying Adults
Kenya / Tanzania
04 Min. Full Paying Adults
Australia / New Zealand
02 Min. Full Paying Adults
Far East / Egypt / Jordan / Dubai
02 Min. Full Paying Adults
VISA GUIDANCE SERVICES
You will be required to take
the appropriate visas for going on the tour. It will be the sole responsibility
of the guest to ensure that they have the right visa issued for their tour. The
company does not take any responsibility for the issuance of the visa and or
insurance of any of the guest. Non - utility of any of the tour services due to
failure on the part of the guest for any reasons including clerical errors, loss
of passport / documents, delay in issuance etc. whatsoever will attract the
applicable cancellation charges.
It is necessary for you to ensure that
you have the appropriate passport, which is valid for at least six months after
you return to your country of residence. For guests travelling to Malaysia,
please ensure that the minimum validity of the passport should be atleast 9
months after your date of return to your country of residence. Furthermore, you
will be required to take the appropriate visas for going on the tour.
We
provide you visa guidance services for which we will charge you. Once the
Booking form is signed and Non refundable deposit is collected we can assist you
with supporting Visa Letter if required at an additional cost of USD 15 per
letter issued per family of four. Such charges may not include the actual visa
charge. Please note that UK and USA visa will have to be obtained by you
directly. Even if you do not get your visa, you will be liable to pay the
applicable charges as they are non-refundable. If you already possess a visa or
wish to do the visa / s on your own, you would be entitled only for the refund
of actual visa / s cost and the portion of charges attributable to our service
charges will still have to be paid by you.
It is your responsibility to
promptly furnish to us all documents required for application of your visas etc.
latest by 45 days before the departure date. In fact, in the current scenario it
would be far more prudent to furnish all documents at least four months before
the departure date. Given the security concerns and the over-cautious approach
adopted by embassies and consulates, visa processing can take quite long. Please
note that we may receive documents submitted late but we are not responsible for
rejection or non-receipt of visas due to inadequate or late submissions. You are
required to furnish only genuine documentation.
Granting / rejection of
visas is the sole discretion of embassy / consulate. We only act as a
facilitator for obtaining visas if applied from India only. You may be required
to appear personally before embassy / consulate for any interview(s) / providing
biometrics. The Company shall under no circumstance / s be held liable or
responsible for rejection of visas and any other incidental or consequential
loss, damage, cost or expense. You undertake not to proceed legally against the
company for such rejection of visas, unless there is a manifest error committed
by the company. Non Availability of Visa appointments will incur additional cost
to avail the priority appointment services. This additional cost will be borne
by the clients and the same is subject to change without prior notice from the
Consulate or Visa application centre.
We would not be responsible in any
manner whatsoever for any clerical error done by the concerned embassy /
consulate regarding the name, attachment of wrong photograph, duration and type
of visa (single / multiple entry) or passport number. We always use services of
reputed courier companies for the purpose of transmission of passports to the
embassies / consulates and to our clients in various cities. We will not be
responsible for any loss or damage whether direct, indirect, incidental or
consequential caused due to transmission delays or loss of passport or documents
in the course of transmission of documents by us to the embassy or to you or in
the course of transmission of documents by the embassy / consulate to us. We
would however, make best attempts to trace your documents or assist you in
obtaining alternative / certified copies of the lost documents.
If you
are unable to travel on the tour originally booked by you because either you
could not get your visa in time or due to an error of the part of the embassy /
consulate, an incorrect visa is issued to you, you shall have the option to
postpone your tour to any other future date or transfer your tour to any other
tour and in such case the amendment fee shall apply, in addition to cancellation
charges.
Please note that if the rejection of visa is intimated by
the embassy / consulate within the cancellation period specified in the section
titled CANCELLATION OF BOOKING BY YOU then the cancellation charges as appearing
in that section shall apply. Please further note that for the purpose of
ascertaining the applicable cancellation rates, the cancellation would be deemed
to have been made on the date we receive intimation of visa rejection from the
consulate / embassy. Should you choose to re-apply after visa rejection, then
you shall do so at your own risk and cost. If the visa is rejected a second
time, the applicable cancellation rates shall be based on the date of receipt of
intimation of the rejection of second visa application and so the charges shall
be much higher than the rates which would have applied on the first rejection.
Should we not receive any intimation from the consulate / embassy either
accepting or rejecting a visa application before the departure date of your
tour, the maximum cancellation charges shall apply. It is made clear that the
cancellation charges shall apply in addition to the retention of visa service
charges. You expressly agree not to dispute the foregoing.
MEALS
Please refer to the itinerary in the brochure /
website for details of the meals which would be served to you on the tour.
Unlike an airline, we cannot process a special meal, or a diet meal nor can we
guarantee a special diet. The same is at the sole discretion of the service
providers. We do not assure special meals or special timings or extra halts for
infants, children, or passengers with diabetes, cholesterol, high blood pressure
or any other condition. If you have any such special requirements arising from
medical conditions or from the needs of your children or otherwise, it would be
advisable to travel on a customized tour and coach tours are not recommended.
We, however, reserve the right to change the meal arrangement, where
circumstances compel us to do so. At some places a meal allowance may be paid to
you at our discretion to enable you to have a meal of your own
choice.
AIRLINE DATE CHANGE BEFORE DEPARTURE
If you are
traveling on a ticket issued through Cox and Kings, and if you wish to travel in
advance or return at a later date after the tour ends, then you must pay the
applicable difference between the group airfare within the package holiday tour
cost and the market airfare for the changed sector. The same will be quoted by
us to you on your request. Over and above this you will also be required to pay
an 'Airline Seat Rebooking and Reservation Fee' of USD 200 as applicable per
person per sector, per change depending on the airline (subject to availability
of seats and ticket validity). Please note that you will not be able to avail
of the group transfers and accordingly you will have to make your own way to
meet up with the group on arrival and / or to your next destination when your
tour ends. We shall not be liable to refund any amount to you in this
regard.
CANCELLATION OF BOOKING BY YOU
Should you wish to
cancel your booking, you must notify us in writing. Such notification shall be
deemed to have been given to us only on the date of the receipt of your letter,
since we can act only on receipt. Please state the reason for your cancellation
as it may be covered by your insurance policy. Claims must however be made
direct to your insurance company. The following cancellation charges shall
apply irrespective of the reason for cancellation. You understand and
acknowledge that these charges are a genuine pre-estimate of the damages that we
will suffer on account of cancellation. You understand that these damages are
called liquidated damages in legal language, which are payable without proof of
actual damages. You agree not to dispute such deductions or to demand proof of
actual damages. Under the circumstances, you agree not to proceed legally
against us unless there is a manifest error from our end.
WHEN A CANCELLATION IS MADE
CANCELLATION CHARGES PER PERSON
Clear 90 working days or more prior to the departure of the tour or
for non - payment of the balance tour cost.
USD 500
Clear 90 to 60 working days prior to the date of departure of the
tour.
30% of the tour cost
Clear 60 to 45 working days prior to the date of departure of the
tour.
50% of the tour cost
Clear 45 to 30 working days prior to the date of departure of the
tour.
75 % of total Tour Cost
30 working days or less prior to the date of depar-ture of the
tour.
100% of total Tour Cost
FOR TOURS WITH CRUISE/AIRLINES/THIRD PARTY PRODUCTS Less than
clear 80-50 working days (depending on the cancellation policy of the
particular cruise liner and / or third party operators) prior to the date
of the departure of the tour for the Cruise portion.
100%
If you wish to cancel your booking, you need to inform us by any of the
following methods, provided that such information should be given on a working
day within working hours: 1. By fax at 971 4 3572599 followed by a written
communication to our Dubai office listed below OR 2. By email to infodxb@coxandkings.com followed by a
written communication to our Dubai office listed below OR 3. In writing on
working days within working hours at the registered office of the Company or at
our Dubai Office:
REGISTERED OFFICE:
Cox & Kings Ltd Duniya Dekho NRI tours Customer Service
Turner Morrison Building, 16, Bank Street, Fort, Mumbai. India
If the Booking Documents have been signed by one or more persons for
themselves and for others mentioned in the Booking Form, then the communication
signed by such signatory / ies would be treated as a valid communication with
full responsibility for cancellation for all such persons mentioned in the form.
Similarly if your agent seeks cancellation, we will act on the basis that he has
been authorized or instructed by you to cancel and shall accordingly effect
cancellation.
Cancellation shall take effect only from the time the
written request reached the Company at its office in Mumbai, on working days
within office time at the address listed above. However, in the following cases
you shall be deemed to have cancelled the tour even if no cancellation notice is
issued by you: (i) In case of visa rejection, you would be deemed to have
cancelled on the date of intimation of such rejection. (ii) If you fail to pay
the tour costs in time or if you commit any other default in relation to your
booking, we may treat such failure or default as a cancellation of the booking
by you. In such case, the cancellation charges shall be computed with reference
to the date on which we issue you a notice of cancellation; (ii) If on your
failure of payment or other default, no notice of cancellation is issued by us
but your payment or default remains outstanding on the date of departure, the
booking shall be deemed to have been cancelled by you without any advance
notice, inviting the highest cancellation charge.
You expressly agree to
abide by the foregoing terms and conditions.