Where To Book
You can book our Cox and Kings FlexiHol (FIT) Tours and make all payments to us through our Branch Offices or through our franchisees, General Sales Agents (GSA) / Privileged Sales Agents (PSA)or through your own travel agent.

Eligibility
Those who fulfill the conditions set out by the Reserve Bank of India and the law relating to foreign exchange in India, have a passport valid for atleast six months subsequent to the date of departure of the tour and have been granted the necessary visas to travel throughout the tour are eligible to participate.

Booking And Deposit
We need the passport (in original) of each tour participant to be submitted to us at the time of booking.

Please read the brochure / itinerary, the Terms and Conditions, How to Book form, which are enclosed. Please complete and sign one Booking Form and Terms and Conditions form per party. In cases where tour participants belong to more than one family under a single form, it shall be signed by the head of each family. If the booking form is signed by anyone else and not all family heads, it shall be conclusively presumed that the signing persons had the necessary authority given to them by the members of other families to sign on their behalf to enter into a binding contract with the company. Signing of the Booking Form and payment receipt issued for payment made towards the tour cost shall be a legally binding contract between the parties. Along with the Booking Form, please enclose the Non-Refundable Interest Free Deposit amount and the visa deposits which unless otherwise provided is as under.

The Visa Deposit
Based on the holiday option you choose, Tour Participant has to obtain visas before depature. Visa Price will be advised Sales Visa Price includes Consulate/Embassy fees, documentation and processing fees. Visa fee does not include any supplement charges like courier charges or any Suppliment for Urgency charged by Consulate or Embassy.
Cox & Kings do no guarantee the issuance of visas.

Payments And Deposits
All cheques / demand drafts should be in favour of Cox & Kings (India) Ltd. and payable at our branch office/GSA/PSA/franchisee nearest to you.

When you make payment to your travel agent, it would not constitute payment to us until the same is remitted to our account.

On payment of tvhe deposit amount, you will receive a receipt and invoice from Cox & Kings (India) Ltd. branch office for the amount paid, within a few days. Your invoice is a confirmation of your booking, however, the same is not valid for traveling on tour.

Pan Card copy is required where payment of Rs. 25,000/- or above is made in cash.

Balance Payment Invoices Service Vouchers
For FlexiHol all services will be as per those specified/confirmed and paid for as per the Invoices and Service Voucher(s).

A Service Voucher(s) is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Service Provider as applicable on the first day of the tour. No services will be provided if the Service Voucher in original is not in your possession. It is your responsibility to check the Service Voucher(s) carefully and to let the concerned executive at Cox & Kings Branch Office or GSA or PSA or your travel agent know immediately in the event of any error.

Important / emergency contact numbers are printed on the services vouchers and / or the briefing sheet provided to you.

The due date for payment of the balance tour price will be mentioned on the invoice. Balance payments towards the cost of your Tour must reach us at least 45 days prior to the departure of your tour. If the booking of a client is made less than 45 days prior to departure, the Client shall make full payment of the tour cost otherwise there will be a delay in issuing your air ticket and arranging your visas and can result in the cancellation of your booking with Cancellation Charges levied as applicable. Once you make the balance payment in full, you will receive the Service Voucher(s) with your air-tickets 4 days prior to your departure provided you adhere to the time schedule of documentation.

Travel Documents
It is entirely your responsibility to hold and carry on tour valid travel documents including airline tickets, service vouchers, your Passport, which must be valid for a period of minimum six months from the date of travel on the tour with necessary Visa/s and Immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the entire duration of the tour, medical clearances, inoculation / vaccination certificates, as the case may be, to be able to travel as per the tour itinerary.

We would not be responsible in any way for any error that may occur on the stamped visa by the Consulate /Embassy regarding names, attachment of wrong photographs, wrong passport number, duration and type of visas (single/multiple) entry.

We would not be responsible for any loss of your documents, which are returned to us by the Embassy/Consulate through third parties, nor if your documents are lost / misplaced / delayed when sent through a courier company from one office to another or from the office to Embassy/Consulate/ travel agent/ visa agent and back. In the eventuality of any such loss, we would put in best efforts to retrieve the lost documents. However, if the lost documents cannot be retrieved, we would render the necessary assistance in obtaining duplicate copies or certified copies of those documents from the concerned authorities.

Visa
It is mandatory, convenient and safe to have the VISA clearance obtained by Cox & Kings (India) Limited from the concerned Consulates/Authorities on your behalf.

Please note, that it is totally at the discretion of the concerned Consulates/Authorities to grant/reject your visas. It will be your responsibility to apply for the visa with a complete set of documents required by the Embassy / Consulate within the stipulated period as mentioned in the Documentation Check List given to you at the time of booking your tour, thereby ensuring the issuance of correct visas and timely compliance of the Visa formalities required for the tour you have booked. In the event the application for visa made by any Client or the Company on behalf of the Client is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by you or where the visas could not be processed due to late submission of application by the tour participant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. The consulate may require further documentation and / or personal appearance.
The cost of processing visas is not included in your Tour Price and you are required to pay for them separately.

Even if visa/s are rejected, you would be liable to pay the stipulated visa fees and service charges of the company. At times the Embassy / Consulate require the passport to be surrendered and this must be complied by the tour participants on their return.

Mediclaim
It is mandatory that you purchase an Overseas Mediclaim and other Insurance Policies to cover the risk to life, limb and property whilst on tour from the insurance company identified and named by Cox & Kings (India) Limited at the prescribed rate.

You must check the accuracy and correctness of the policies so obtained and in case of any errors or lapses report the same to the Insurance Company and get the same rectified as Cox & Kings (India) Limited will not be responsible for the same.

The cost of travel insurance premium is included in your tour cost. The cover would be valid for the duration of the trip and relate to persons below the age of 60 years. In case of clients above the said age and in case of clients seeking extended stay abroad, there would be additional premium payable by them. Please note that the claim, if any would have to be preferred by you directly to the insurance company and we are only the facilitators. Please ensure that you carry your travel insurance policy document with you on the tour.

Basic Travel Quota
As per the present RBI Regulations, all resident Indians holding Indian passports are entitled to an amount not exceeding USD 10,000 or its equivalent per person, in one financial year for one or more private visits under the Basic Travel Quota. All individuals holding valid Passport, travelling on business are entitled to seek USD 25,000 or its equivalent Foreign Currency for every visit. Individuals are entitled to combine the BTQ and Business Travel quota for their visit abroad. The US Dollar cash limit for every visit cannot exceed a maximum of USD 2000 or its equivalent.

Your Tour Cost From Btq
You will pay the total tour amount in Indian Rupees to Cox & Kings (India) Limited in favour of the Deutsche Bank Cox & Kings Collection Account along with your signed BTQ and A2 Form. The BTQ Form will be forwarded to the Authorised Dealer by us for release of the Foreign Exchange to us towards the cost of the tour as part of your BTQ.

It is mandatory that the Client should avail the foreign exchange component of the tour cost from the Company under his Basic Travel Quota entitlement.

Your Personal Btq
The balance amount of the BTQ left after deducting the tour cost can be purchased by you towards your personal expenses while on tour. You can conveniently purchase your personal BTQ from our Foreign Exchange Division. You can carry Travellers Cheques or a Travel Currency Card. It is advisable to carry the foreign exchange partly in cash and partly in Traveler's Cheques/Currency Card.

Amendments
If after the initial booking of the tour, you wish to make any amendment in the services, you will require to make a written request and obtain an acknowledgement of the same from our Sales Officer. Change in services includes change of destination, change of departure date, addition or deletion of services, change in passenger numbers or such other change. The requests are subject to availability and you would have to pay extra towards such amendments in services.

Airline 'Change In Reservation Fee'
It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.

If you wish to change the date of your return journey after departure from India, you will have to pay a �Change in Reservation Fee� if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 to USD 200 or more per person and we will not be responsible for the same.

Airline Confirmation And Re-Confirmation
Though you may receive a confirmed air ticket for a particular sector, due to over booking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible. In case of clients coming back on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely of such client.

Transfer From One Tour To Another
A request in writing for transfer from one tour to another 45 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer Fee of Rs.5,000/- per person will be applicable in addition to the costs for re-processing your visas, medical insurance and air tickets etc due to the transfer to another tour.

Cancellations
If circumstances make you cancel your Tour, the cancellation must be intimated to us in writing duly signed by each of the Clients seeking cancellation at the Registered Office of the company at Turner Morrison Building, 16 Bank Street, Fort, Mumbai � 400 001 / via facsimile no. 91 22 2270 9161 or email to us at service@coxandkings.com or to ddbookings@coxandkings.com (in case of Duniya Dekho Tours) or fitbookings@coxandkings.com (in case of FlexiHol Tours)

However, if the Booking Form has been signed by one or more persons communication signed by such signatories would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Mumbai on working days within office time. We are constrained to levy cancellation charges mentioned above.

It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of documents etc.

Cox & Kings (India) Limited reserves the right to cancel any Tour prior to the departure, without assigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees only after deducting the actual expenses incurred by us on your booking like visas, insurance premiums, POE charges, ticket voiding charges, administrative charges and other overheads as applicable from case to case, but no compensation and/or interest are payable.

REFUNDS
Refunds (if any) for the amendments and/or cancellations will be paid directly to you by the concerned Cox & Kings (India) Limited Branch office/Travel Agent/General Sales Agent/ Preferred Sales Agent through whom you have forwarded your payment to us. It would take at least 45 days to process the refund (if due) and for an airline ticket, it would take at least 60 days to process the refund (if due). In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing Rules and regulations.

It is clear understanding that there shall be NO REFUND whatsoever if the client does not or cannot utilize due to any reason whatsoever hotels, sightseeing, rides, cruises, meals, optionals, entrance fees, optional tours, air tickets etc.

APPLICABILITY
The above conditions would also apply to clients who book on Travel Club Group Tours, Travel Club Individual Tours, Loyalty Holiday, Free Holidays and Flexihol Add � On tours and other promotions operated by the company from time to time.

TRAVEL NOW PAY LATER
Book your Tour on our �Travel Now Pay Later� option by paying in installments. You can also avail of the facility of paying for your holidays in convenient monthly installments.

CONDITIONS
This scheme is available to citizens of India between the age of 25 and 60 years, self- employed or having salary income. You must be residents of the city selected by you from the list.

HOW TO BOOK
The scheme is available in Mumbai, Delhi, Chandigarh, Gurgaon, Chennai, Bangalore, Kolkata, Hyderabad, Ahmedabad, Pune and Cochin. Just call our offices for any information on your selected holiday destination, travel documentation and details of the option.

Tick the option of installments in the Booking Form and pay a booking amount and choose the EMI plan from 12, 24 or 36 months that suits you for your balance payments. You could even pay part of the tour price up front and avail the EMI plan for the balance.

HOW TO PAY
Our executive will do all documentation with the EMI plan right from the pick up of your application form and EMI cheques after approval. Your contact details will be forwarded to the bank and the bank executive will answer all the queries relating to the loan scheme and advise you on the final status of your loan. Once approved, the loan cheque would be issued in our name.

We also have an EMI plan with bare minimum documentation available for senior employees of select companies and persons with good payment history on their credit card, car loan, home loan or personal loan.

TIME LIMIT
Since your visa, ticket, insurance and the foreign exchange for your tour can be arranged only after the bank approves your EMI plan, you will be required to co-operate with them in the early completion of the EMI plan documentation, so that the approval is received by us within 6 days of your enquiry or booking.

FINAL PAYMENT
Where your EMI plan sanctioned also covers the full foreign currency portion of the tour price, you need not pay for it separately but only sign a BTQ form and A2 form as per RBI rules.

Where you have either opted for or have been sanctioned the EMI plan only for part tour price, the balance INR or foreign currency tour price should be paid directly to us before departure as per the payment schedule.

CANCELLATION RULES
Delay in your complying with bank�s requirements on EMI plan documentation beyond 21 days from booking could result in cancellation of your booking and forfeiture of your booking amount.

If your EMI plan is not approved for any reason, you can still travel by paying up the entire tour price up front and avoid the cancellation charges.

In case of cancellation of tour by you the provisions relating to cancellation charges would apply as per the time frame prescribed under cancellation clause.

Note: You will have a direct relation with the bank. Please not that our role is limited to co-ordinate with the banks on your behalf. Granting or rejecting of the loan application shall be the sole prerogative of the concerned