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Exciting Spain

9 Days / 8 Nights

Visit - MADRID, SEVILLE, GRANADA, VALENCIA, BARCELONA

exciting spain
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AED  3,908
AED  4,273
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Standard 3 Star
Land
Starting From
AED 3,908*
Per Person
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Visit Spain a country of passion, excitement and vibrancy unlike any other in Western Europe. "Joie de vivre" may be a French phrase, but it could have been written about Spain - for the Spanish certainly know how to live.
The country is bordered by Portugal to the west, with France, and tiny Andorra, to the north. The British territory of Gibraltar is at Spain's southern tip. There are also Spanish enclaves off the North African coast of Morocco. Spain has a Mediterranean coast to east and south while the Atlantic washes the Northwest edge of the country. The major Spanish island groups are the Balearics, off the East Coast, and the Canaries, which are in the Atlantic off the coast of Africa.

  • Itinerary
  • Inclusions / Exclusions
  • Price / Dates
  • Hotels
  • Map
  • Information
  • Terms & Conditions 

Tour Itinerary

DAY 01    |    Arrive Madrid.

Welcome to Spain!! On arrival at airport in Madrid, you will be met by our assistant and transferred to the hotel and check-in at your hotel by 1400hours.
As the capital of the Spanish Empire, Madrid was once the richest and most powerful city in the world. The power and glory of Madrid is reflected in its parks, plazas, boulevards and in the pride and panache of today's Madrilenos.


Madrid, Spain

The rest of the day is at leisure for independent activities.


None (Meals on your own)


DAY 02    |    Madrid
Madrid, Spain

Enjoy a panoramic city tour of Madrid (Seat in Coach).


In the morning, proceed for a panoramic city tour. Find the medieval origins of the city, like the Arabic fortress, at the Barrio de la Moreria, characterized by the antiquity of its buildings. Drive through the courtesan district of the Hapsburgs characterized by Phillip II and his Renaissance and Baroque style buildings, Puerta del Sol, Plaza Mayor and Plaza de la Villa, the Madrid of the Bourbons and the complex town planning schemes of Charles III, the Royal Palace, Cibeles and Neptuno Fountains and the Puerta de Alcala. Admire the XIX C. works such as Prado Museum.
Enjoy contemporary Madrid with areas such as Gran Via, Castellana, the district of Salamanca, Plaza Castilla and Parque del Oeste, as well as commercial and financial zones of Modern Madrid, the emblematic Las Ventas Bullring and the Santiago Bernabeu football stadium.
A stop will be made at the famous "Hard Rock Cafe" to enjoy a free drink.


Pickup Duration From Time
Hotel Flexible Flexible

The afternoon is at leisure to explore the city (no drop at the hotel).


Breakfast at the hotel


DAY 03    |    Madrid - Cordoba - Seville

Today, transfer to the bus terminal, located in the underground parking of the Plaza de Oriente.
Drive southward along the land of Don Quixote, "The man from La Mancha". Along the way observe vast vineyards. Cross through the natural border of "Despenaperros" and get into Andalucia, a region for itself that shows and enormous heritage from a splendorous past.
Once you arrive at Cordoba you enjoy an impressive tour of its mosque and other sites that will ease our mind and spirit strolling through its narrow winding streets of the Jewish Quarter.
In the afternoon, after a short two hours ride reach Seville.


Seville, Spain

Breakfast at the hotel & Dinner at the hotel


DAY 04    |    Seville
Seville, Spain

Enjoy a panoramic city tour of Seville (Seat in Coach).


In the morning, proceed for a monumental and panoramic city tour which includes the Cathedral, the second largest cathedral in the Catholic world after St. Peters in Rome. The Santa Cruz Quarter, a natural scenario of "Carmen" as well as a precisely where the myth of "Don Juan" developed. The Maria Luisa Park and Plaza de Espana.


Pickup Duration From Time
Hotel Flexible Flexible

The rest of the day is at leisure for you to discover exclusive views, specific flavours of this active full of light city. OR select an optional Flamenco tour.


Breakfast at the hotel & Dinner at the hotel


DAY 05    |    Seville - Granada
Granada, Spain

Transfer from hotel in Seville to hotel in Granada en route visit Alhambra (Red Palace) and General life Gardens (Seat in Coach).


Drive east through the Caliphate road to the heart of Andalucia observing an endless number of olive trees on the way to Granada and its incredible and amazing monumental environment, last stronghold of the Moorish Kingdoms up to 1492.
 Visit the world famous Alhambra (Red Palace) and Generalife Gardens that have inspired several authors with its sound and sights, such as the "Tales of the Alhambra" by W. Irving.


Pickup Duration From Time
Hotel Flexible Flexible

The rest of the day is at leisure for independent activities. OR you can select an optional gipsy Flamenco show at Sacromonte quarter.


Breakfast at the hotel & Dinner at the hotel


DAY 06    |    Granada - Valencia
Valencia, Spain

Transfer from hotel in Granada to hotel in Valencia via Murcia & Alicante (Seat in Coach).


After breakfast at the hotel, start driving looking for the Mediterranean coast.
Via Murcia, capital of the fertile garden of the Segura river, continue north via Alicante, the second largest city within the autonomous region land of Valencia. Valencia is one of the main capitals of the Mediterranean coast with its modern Arts and Sciences Architectural Complex integrated by six elements: Hemispheric, Umbracle, Science Museum, Oceanographic, Palau de les Arts and Agora. It is also the home of the internationally well renowned and delicious "Paella".


Pickup Duration From Time
Hotel Flexible Flexible

Breakfast at the hotel


DAY 07    |    Valencia - Barcelona
Barcelona, Spain

Transfer from hotel in Valencia to hotel in Barcelona, en route city tour of Valencia (Seat in Coach).


After breakfast at the hotel, proceed for a morning city tour including a drive through the old city showing the most prominent buildings, we will then be driven past the old riverbed of the Turia to the most avant-garde complex "Ciudad de las Artes y las Ciencias" to watch the emblematic exteriors of the six buildings.
Early afternoon, depart northward, all along the Mediterranean coast to Catalunya, via Tarragona, the Roman Tarraco. Barcelona is the principal Mediterranean city and is the homeland of the famous architect Gaudi symbol of the Catalonian modernism.


Pickup Duration From Time
Hotel Flexible Flexible

Breakfast at the hotel


DAY 08    |    Barcelona
Barcelona, Spain

Enjoy a city tour of Barcelona (Seat in Coach).


Enjoy a morning city tour of Barcelona well known for the Olympic Games during 1992, drive along the main avenues with impressive modernist buildings by Gaudi such as La Pedrera, Casa Mila, etc. - declared World Heritage buildings. - The Montjuic Park with spectacular views of the city and harbour, Olympic Ring, monument to Columbus and the Olympic Port.
 The tour concludes at the city center.
(No hotel drop off).


Pickup Duration From Time
Hotel Flexible Flexible

Breakfast at the hotel


DAY 09    |    Depart Barcelona

Today, you will be transferred to the airport in Barcelona for your flight back home.
We trust that you enjoyed your Flexihol Vacation. Please do give us your valuable suggestions on infodxb@coxandkings.com


Barcelona, Spain

Breakfast at the hotel


DAY 01    |    Arrive Madrid.

Welcome to Spain!! On arrival at airport in Madrid, you will be met by our assistant and transferred to the hotel and check-in at your hotel by 1400hours.
As the capital of the Spanish Empire, Madrid was once the richest and most powerful city in the world. The power and glory of Madrid is reflected in its parks, plazas, boulevards and in the pride and panache of today's Madrilenos.


Madrid, Spain

The rest of the day is at leisure for independent activities.


None (Meals on your own)


DAY 02    |    Madrid
Madrid, Spain

Enjoy a panoramic city tour of Madrid (Seat in Coach).


In the morning, proceed for a panoramic city tour. Find the medieval origins of the city, like the Arabic fortress, at the Barrio de la Moreria, characterized by the antiquity of its buildings. Drive through the courtesan district of the Hapsburgs characterized by Phillip II and his Renaissance and Baroque style buildings, Puerta del Sol, Plaza Mayor and Plaza de la Villa, the Madrid of the Bourbons and the complex town planning schemes of Charles III, the Royal Palace, Cibeles and Neptuno Fountains and the Puerta de Alcala. Admire the XIX C. works such as Prado Museum.
Enjoy contemporary Madrid with areas such as Gran Via, Castellana, the district of Salamanca, Plaza Castilla and Parque del Oeste, as well as commercial and financial zones of Modern Madrid, the emblematic Las Ventas Bullring and the Santiago Bernabeu football stadium.
A stop will be made at the famous "Hard Rock Cafe" to enjoy a free drink.


Pickup Duration From Time
Hotel Flexible Flexible

The afternoon is at leisure to explore the city (no drop at the hotel).


Breakfast at the hotel


DAY 03    |    Madrid - Cordoba - Seville

Today, transfer to the bus terminal, located in the underground parking of the Plaza de Oriente.
Drive southward along the land of Don Quixote, "The man from La Mancha". Along the way observe vast vineyards. Cross through the natural border of "Despenaperros" and get into Andalucia, a region for itself that shows and enormous heritage from a splendorous past.
Once you arrive at Cordoba you enjoy an impressive tour of its mosque and other sites that will ease our mind and spirit strolling through its narrow winding streets of the Jewish Quarter.
In the afternoon, after a short two hours ride reach Seville.


Seville, Spain

Breakfast at the hotel & Dinner at the hotel


DAY 04    |    Seville
Seville, Spain

Enjoy a panoramic city tour of Seville (Seat in Coach).


In the morning, proceed for a monumental and panoramic city tour which includes the Cathedral, the second largest cathedral in the Catholic world after St. Peters in Rome. The Santa Cruz Quarter, a natural scenario of "Carmen" as well as a precisely where the myth of "Don Juan" developed. The Maria Luisa Park and Plaza de Espana.


Pickup Duration From Time
Hotel Flexible Flexible

The rest of the day is at leisure for you to discover exclusive views, specific flavours of this active full of light city. OR select an optional Flamenco tour.


Breakfast at the hotel & Dinner at the hotel


DAY 05    |    Seville - Granada
Granada, Spain

Transfer from hotel in Seville to hotel in Granada en route visit Alhambra (Red Palace) and General life Gardens (Seat in Coach).


Drive east through the Caliphate road to the heart of Andalucia observing an endless number of olive trees on the way to Granada and its incredible and amazing monumental environment, last stronghold of the Moorish Kingdoms up to 1492.
 Visit the world famous Alhambra (Red Palace) and Generalife Gardens that have inspired several authors with its sound and sights, such as the "Tales of the Alhambra" by W. Irving.


Pickup Duration From Time
Hotel Flexible Flexible

The rest of the day is at leisure for independent activities. OR you can select an optional gipsy Flamenco show at Sacromonte quarter.


Breakfast at the hotel & Dinner at the hotel


DAY 06    |    Granada - Valencia
Valencia, Spain

Transfer from hotel in Granada to hotel in Valencia via Murcia & Alicante (Seat in Coach).


After breakfast at the hotel, start driving looking for the Mediterranean coast.
Via Murcia, capital of the fertile garden of the Segura river, continue north via Alicante, the second largest city within the autonomous region land of Valencia. Valencia is one of the main capitals of the Mediterranean coast with its modern Arts and Sciences Architectural Complex integrated by six elements: Hemispheric, Umbracle, Science Museum, Oceanographic, Palau de les Arts and Agora. It is also the home of the internationally well renowned and delicious "Paella".


Pickup Duration From Time
Hotel Flexible Flexible

Breakfast at the hotel


DAY 07    |    Valencia - Barcelona
Barcelona, Spain

Transfer from hotel in Valencia to hotel in Barcelona, en route city tour of Valencia (Seat in Coach).


After breakfast at the hotel, proceed for a morning city tour including a drive through the old city showing the most prominent buildings, we will then be driven past the old riverbed of the Turia to the most avant-garde complex "Ciudad de las Artes y las Ciencias" to watch the emblematic exteriors of the six buildings.
Early afternoon, depart northward, all along the Mediterranean coast to Catalunya, via Tarragona, the Roman Tarraco. Barcelona is the principal Mediterranean city and is the homeland of the famous architect Gaudi symbol of the Catalonian modernism.


Pickup Duration From Time
Hotel Flexible Flexible

Breakfast at the hotel


DAY 08    |    Barcelona
Barcelona, Spain

Enjoy a city tour of Barcelona (Seat in Coach).


Enjoy a morning city tour of Barcelona well known for the Olympic Games during 1992, drive along the main avenues with impressive modernist buildings by Gaudi such as La Pedrera, Casa Mila, etc. - declared World Heritage buildings. - The Montjuic Park with spectacular views of the city and harbour, Olympic Ring, monument to Columbus and the Olympic Port.
 The tour concludes at the city center.
(No hotel drop off).


Pickup Duration From Time
Hotel Flexible Flexible

Breakfast at the hotel


DAY 09    |    Depart Barcelona

Today, you will be transferred to the airport in Barcelona for your flight back home.
We trust that you enjoyed your Flexihol Vacation. Please do give us your valuable suggestions on infodxb@coxandkings.com


Barcelona, Spain

Breakfast at the hotel


Inclusions
  • Accommodation at the selected category of hotels as mentioned.
  • Daily breakfast and 3 dinners (local meals).
  • Airport transfers.
  • Guided visits in Madrid, Cordoba, Seville, Granada, Valencia and Barcelona.
  • Air conditioned deluxe motor-coach.
  • Services of english speaking tour escort during the tour.
Exclusions
  • International air ticket.
  • Airport Taxes.
  • Spain Visa charges.
  • Over-seas Travel Insurance.
  • Barcelona City Tax to be paid directly to the hotel.
  • Meals other than specified in the itinerary (if any).
  • Tips, Laundry, Porterage, Telephone, Mineral Water, Optional excursions and other items of a personal nature.
  • Cost of foreign exchange for personal use.
  • Any items or services not specified in the itinerary 'HOLIDAY PRICE INCLUDES' head.
Price / Dates
Package Price Per Person
Category Departure Hub Price Validity Twin Triple Single Cwb Cnb
STANDARD All 1st July, 2017 - 31st October, 2017 AED 4070 AED 4005 AED 5670 AED 4005 AED 3094
STANDARD All 1st November, 2017 - 29th December, 2017 AED 3908 AED 3843 AED 5508 AED 3843 AED 2932
STANDARD All 30th December, 2017 - 30th December, 2017 AED 4192 AED 4127 AED 5792 AED 4127 AED 3216
STANDARD All 31st December, 2017 - 23rd March, 2018 AED 3908 AED 3843 AED 5508 AED 3843 AED 2932
STANDARD All 24th March, 2018 - 24th March, 2018 AED 4394 AED 4329 AED 5994 AED 4329 AED 3418
FIRST CLASS All 1st July, 2017 - 31st October, 2017 AED 4475 AED 4402 AED 6521 AED 4402 AED 3406
FIRST CLASS All 1st November, 2017 - 29th December, 2017 AED 4273 AED 4200 AED 6318 AED 4200 AED 3204
FIRST CLASS All 30th December, 2017 - 30th December, 2017 AED 4678 AED 4605 AED 6723 AED 4605 AED 3609
FIRST CLASS All 31st December, 2017 - 23rd March, 2018 AED 4273 AED 4200 AED 6318 AED 4200 AED 3204
FIRST CLASS All 24th March, 2018 - 24th March, 2018 AED 4840 AED 4767 AED 6885 AED 4767 AED 3771
Twin - Twin Sharing
Triple - Triple Occupancy
Single - Single Occupancy
Cwb - Child with bed
Cnb - Child no bed
Notes :
  1. Transport companies allow one suitcase per person only, with a weight limit of 30kg for travel by coach/bus.
  2. City Taxes (not included in the price) has to be paid directly at the Hotels by the client.
  3. This is a Third Party product whereby the tour is operated on a Coach tour with english speaking tour escort.
  4. The tour operator reserves the right to operate tours using a van, mini-bus or a full size coach depending upon the total number of passengers booked on tour.
  5. On this coach tour, the hotels offered are outside the city-limits.
  6. Hotels might charge you a security deposit or credit card for a particular amount. This amount will not be charged to your card but will act as a guarantee to hotel for utilization of room service.
  7. The tour will have other tourist from India OR Indian origin travelling together.
  8. Meals offered are local meals in restaurants or in hotels.
  9. Itinerary descriptions are guaranteed with the exception of unforeseen conditions which include, but are not limited to, road closures due to weather, acts of God, safety concerns, changes to highway legal restrictions, and acts by third parties beyond the control of Service Provider.
  10. Abbreviations: B - Denotes Buffet Breakfast. D - Denotes Local Dinner.
  11. Porterage, Tips, Laundry, telephone calls, alcohol, non-alcoholic drinks, mineral water are not included in the tour.
  12. Client requirement of any disability should be informed at the time of booking. Cox & Kings will make reasonable efforts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so.
  13. There will not be any deviation of any services allowed on tour.
  14. There is no refund for any non-utilization of any services on or before tour.
  15. Please go through to Cox & Kings How to Book & Terms & Conditions Booklet before proceeding on your holiday plans.
  16. All payment to be made strictly by cheque / Demand Draft / Direct bank transfer in favour of 'COX AND KINGS LIMITED'.
  17. PAYMENT TERMS

    PERIOD PAYMENT AT THE TIME OF BOOKING BALANCE PAYMENT
    90 Days Prior to departure 100% of the Airfare, visa and Insurance + 25% of the Foreign Exchange amount. 44 days prior to departure
    60 Days Prior to departure 100% of the Airfare, visa and Insurance + 50% of the Foreign Exchange amount. 44 days prior to departure
    45 Days Prior to departure 100% of the Airfare, visa and Insurance + 75% of the Foreign Exchange amount. 44 days prior to departure
    35 Days Prior to departure 100% of Airfare, visa and Insurance and Foreign Exchange amount
    Note
    • Exchange rate will be applicable on the day you make the payment as per company's rate card.
    • As per RBI norms you need to provide PAN Card number, if you are not holding PAN Card you need to provide declaration in Form 60 along with self attested passport copy with address page and copy of Utility bill as address proof (Example: Telephone or Electricity Bill if passport address is different from current address). BTQ Form for Tour Cost.

     

  18. TOUR DEPARTURE DATES

    MONTH DEPARTURE MONTH DEPARTURE
    April 2017 01, 08, 15, 22 & 29. October 2017 07, 14 & 28
    May 2017 06, 13, 20 & 27. November 2017 18
    June 2017 03, 10, 17 & 24. December 2017 02, 16, 23 & 30.
    July 2017 01, 08, 15, 22 & 29. January 2018 -
    August 2017 05, 12 & 26. February 2018 17
    August 2017 02, 09, 16, 23 & 30. March 2018 17 & 24.

     

Hotels Info
City Hotel Name No of Nights
MADRID Mayorazgo  2
SEVILLE Catalonia Santa Justa  2
GRANADA Los Angeles  1
VALENCIA Nh Las Artes  1
BARCELONA Catalonia Barcelona 505  2
Map
europe Map
How to book
Step 1

WHERE TO BOOK
You can book our Cox & Kings FlexiHol OR Luxury Escapades Holidays and make all payments to us both Online and Offline modes or through a combination through our offices, franchisees, agents, your own travel agent, call centre, website, etc.

Step 2

ELIGIBILITY
A passenger travelling should have a valid passport with at least six months validity from the date of return from the tour and have been granted necessary visa, travel insurance, medical insurance and any medical inoculations as applicable.

Step 3

BOOKING AND ADVANCE
We need the passport (in original) of each tour participant to be submitted to us at the time of booking.
Please read the Booking Form, Terms & Conditions, How to Book, Tour Brochure / Itinerary, Offers, Promotions, if applicable which are enclosed. Please complete and sign one Booking Form and Terms and Conditions per party. In cases where tour participants belong to more than one family under a single form, it shall be signed by the head of each family assuming full responsibility for self and others. If the Booking Form is signed by anyone else and not all family heads, it shall be conclusively presumed that the signing persons had the necessary authority given to them by the members of other families to sign on their behalf assuming full responsibility to enter into a binding contract with the Company. Signing of the Booking Form and payment receipt issued for payment made towards the Tour Cost shall be a legally binding contract between the parties. Along with the Booking Form, please enclose the non-refundable interest free advance amount and the visa - advance which unless otherwise provided is as under:

FOR FLEXIHOL PACKAGES (TABLE 1)

 

BOOKING
PERIOD

AIRFARE, VISA FEES AND
INSURANCE CHARGES

LAND
ARRANGEMENT
ADVANCE
PAYMENT

LAND
ARRANGEMENT
BALANCE
PAYMENT

90 days prior to
departure date

Charges as applicable to be
paid at the time of booking.

10%

20 days Prior to
departure

60 days prior to
departure date

Charges as applicable to be
paid at the time of booking.

25%

20 days Prior to
departure

45 days prior to
departure date

Charges as applicable to be
paid at the time of booking.

50%

20 days Prior to
departure

30 days prior to
departure date

Charges as applicable to be
paid at the time of booking.

75%

20 days Prior to
departure

15 days prior to
departure date

Charges as applicable to be
paid at the time of booking.

100%

-

 

 

 

 

 

 

 

 

 

FOR CRUISE VACATIONS (TABLE 2)

 

BOOKING
PERIOD

AIRFARE, VISA FEES AND
INSURANCE CHARGES

CRUISE ADVANCE
PAYMENT

CRUISE BALANCE
PAYMENT

75 days prior to
departure date

Charges as applicable to be
paid at the time of booking.

AED 1250/-
per person

60 days Prior to
departure

60 days prior to
departure date

Charges as applicable to be
paid at the time of booking.

50%

59 days Prior to
departure

59 days prior to
departure date

Charges as applicable to be
paid at the time of booking.

100%

-

Step 4

Note:
If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer the Table 1 for Land Arrangements payments.
Notes for both the above tables:
1. The prices quoted are subject to availability at the time of booking and also subject to change.
2. Rate of exchange will be as per the day of payment.
3. Any additional taxes shall be applicable in addition to the aforesaid payments.
4. The non-refundable advance would be adjusted towards the cost of the tour once the final payment is made.
5. If the tour participant /s cancel the booking after the payment of interest free, non-refundable advance for any reason whatsoever or failure to pay the entire tour cost, the said advance shall stand forfeited.
6. At the time of booking, you need to pay the full amount for your air ticket (inclusive of taxes), visa and insurance. On receipt of the payments into our account, we will start the process of ticket issuance, visa facilitation and insurance and simultaneously book your land arrangements. Please note that air ticket prices are dynamic and are subject to change unless ticketed. Air tickets once issued are governed by amendment and cancellation policy of the respective airlines which may range from AED 320/- and may go upto 100% of the total fare payable. Please visit the website of the concerned airlines for further details.
7. In case your visa is rejected or you decide not to proceed with your booking, the visa fees and any supplementary charges like courier fees, Visa facilitating charges, SMS charges, any urgent fees charged by the consulate along with our administrative charges are 100% non-refundable.
8. Tours involving Cruises, Coach Tours, and Train Tours, Holiday Homes and / or any other third party product will also involve the payment of the advance required by the third party supplier. This additional advance will be confirmed and collected at the time of booking.
9. Packages booked during trade fairs, events or festivals may call for extra charges and immediate cancellation charges which will be informed before proceeding with the booking.
10. Conditional OR Promotional prices periodically launched may call for full payments with change in Cancellation policy.

Step 5
VISA ADVANCE
Based on the tour option chosen, you have to obtain your visa before departure. Visa costs will be advised by your Sales Officer. Your Visa cost includes, documentation fees, administrative fees and may or may not include visa fees. The visa fee does not include any supplementary charges like courier fees, urgent fees charged by the consulate and all other fees / prices that are explicitly mentioned as included in the visa fees.
Please take note that if you are flying, you may transit through different countries for which there may be change in visa requirements such as multiple entry visa or a transit visa. It shall be your responsibility / liability to ensure issuance of the necessary / proper visa.
As granting or rejecting visa is the sole prerogative of the concerned sovereign governments, Cox & Kings does not guarantee the issuance of visa. Cox & Kings is merely a facilitator.

NOTE: Please note that respective destination's immigration and visa procedures on arrival can change at any time.

Step 6

PAYMENTS AND ADVANCEAll cheques / demand draft should be in favor of Cox & Kings Tours LLC.
PAYMENT MODE:

  1. UAE Exchange : You can make payments through any of the UAE Exchange branches in UAE
  2. Cash
  3. Cheque / Demand Draft / Pay order
    • The cheque / demand draft / pay order has to be drawn in favor of "Cox & Kings Tours LLC" and payable at our Branch office, franchisee, Head office and / or Travel agent nearest to you. In case of Cheques, it is subject to realization.
  4. Debit / Credit Card
    • You can make the payment by credit card provided the credit card is physically produced at the Cox & Kings Cashier office.
    • Bank Charges will be applicable for every transaction
    • You shall be solely liable / responsible to bear all bank transfer charges.
    • You can also make a online payment through Company's website www.coxandkings.ae using Credit / Debit Card and Net banking.
  5. Bank Transfer
    • For payment by NEFT / RTGS, the following are the payment details are as follows.
Account Name Cox & Kings Tours LLC
Bank Name ADCB
Account Number 10181779406002r 10181779406002
Swift code ADCBAEAA
IBAN no AE310030010181779406002
Branch Code 252
Branch Name Karama, Dubai UAE

When you make payment to your Travel Agent, it would not constitute payment to us until the same is remitted to our account.
On payment of the advance amount, you will receive a receipt and invoice from Cox & Kings Tours LLC office for the amount paid, within a few days. Your invoice is a confirmation of your booking, however, the same is not valid for traveling on tour.

Step 7

BALANCE PAYMENT INVOICES / SERVICE VOUCHERS
For 'FlexiHol OR Luxury Escapades' all services will be as per those specified / confirmed and paid for as per the Invoices and Service Voucher(s).
A Service Voucher is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Service Provider as applicable on the first day of the tour. No services will be provided if the Service Voucher in original is not in your possession. It is your responsibility to check the Service Voucher(s) carefully and to let the concerned executive at Cox & Kings sales office or franchisees or Preferred Agent or your Travel Agent know immediately in the event of any error. Important / emergency contact numbers are printed on the Services Vouchers and / or the briefing sheet provided to you.
Please refer to Booking Amount and Payment Head for due date for payment. Once you make the balance payment in full, you will receive the Service Voucher(s) with your air-tickets, if applicable approximately 7 days prior to your departure date provided you adhere to the time schedule of documentation.

Step 8

TRAVEL DOCUMENTS
It is entirely your responsibility to hold and carry on tour valid travel documents including airline tickets, Service Vouchers and your Passport with necessary Visa and Immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the entire duration of the tour, medical clearances, inoculation / vaccination certificates, as the case may be, to be able to travel as per the Tour Itinerary.
We would not be responsible / liable in any way for any error that may occur on the stamped visa by the Consulate / Embassy regarding names, attachment of wrong photographs, wrong passport number, duration and type of visa (single / multiple) entry.
We would not be responsible / liable for any loss of your documents, which are returned to us by the Embassy / Consulate through third parties, nor if your documents are lost / misplaced / delayed when sent through a courier company from one office to another or from the office to Embassy / Consulate / Travel Agent / Visa Agent and back. In the eventuality of any such loss, we would put in best efforts to retrieve the lost documents. However, if the lost documents cannot be retrieved, we would render assistance in obtaining duplicate copies or certified copies of those documents from the concerned authorities.
Please take note that if you are flying, you may transit through different countries for which there may be change in visa requirements such as multiple entry visa or a transit visa. It shall be your responsibility / liability to ensure issuance of the necessary / proper visa.

Step 9

VISA
It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months from the date of return from the tour or as applicable. Furthermore, you will be required to take the appropriate visa for going on the tour. We provide you visa guidance services for which we will charge you. Such charges may or may not include the actual visa charge and costs incurred but will include our service charge. However, it excludes any supplementary charges like courier fees, urgent fees charged by the consulate.
Please note that it is totally at the discretion of the concerned Consulates / Authorities to grant / reject your visa. It will be your responsibility / liability to apply for the visa with a complete set of documents required by the Embassy / Consulate within the stipulated period, thereby ensuring the issuance of correct visa and timely compliance of the Visa formalities required for the tour you have booked. In the event the application for visa made by you or the Company on your behalf is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by you or where the visa could not be processed due to late submission of application by the tour participant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. The consulate may require further documentation and / or personal appearance.
Even if visa is rejected, you would be liable / responsible to pay the stipulated visa fees, cancellation charges and service charges of the Company. In such a situation, the Company suffers losses because, sometimes, cancellation is made at a time of holiday rush like trade fairs, special events. and the suppliers such as hotels, cruises, airlines etc. have 100% cancellation charges.
Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

Step 10

OVERSEAS TRAVEL INSURANCE:
It is recommended that you purchase an Overseas Travel Insurance to cover the risk to life, limb and property whilst on tour from the insurance company identified and recommended by Cox & Kings Tours LLC at the prescribed rate.
You must read the terms of insurance coverage and check the accuracy and correctness of the policies so obtained and in case of any errors or lapses report the same to the insurance company to rectify it as the Company is merely a facilitator and will not be responsible / liable for any future consequences.
The cost of travel insurance premium is excluded from the package cost. Kindly ensure that the insurance cover you purchase would be valid for the duration of the trip. The cover would be valid for the duration of the trip and relate to persons upto the age of 65 years. Please ensure that you carry your travel insurance policy document with you on the tour.
All the passengers up to the age of 65 years are covered under the insurance policy.All the passengers above the age of 70 years have to undergo specified medical tests by the insurance company at their cost after which the policies are issued. It must be noted that any pre-existing diseases declared or undeclared are not covered under this insurance policy.
If any adventure sports are included in the tour package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable / responsible for any death, injury or other loss due to your participation in such adventure sports and any release form that you may be required to sign by such person / service provider / club / association / organization / hobbyist / institution will be binding.
Please take note that, in case of death of tourist(s) all the arrangements for transportation of the dead body including procuring the death certificate, post - mortem, repatriation of dead body and all personal effects / property and insurance claims etc. shall be made by accompanying relative and / or accompanying known acquaintances of the deceased. The Company shall not be responsible / liable for extending any help for the same. The entire expenses shall be borne by the accompanying relative and / or accompanying known acquaintances of the tourist. The Company or any tour leader shall not be responsible / liable for the same. In case any of the relatives wants to visit the country where the tourist has expired, all the necessary arrangements shall be made by the said relatives only.
Please note that you have a direct contractual relation with the insurer and they are directly responsible with you for this relationship. You shall directly submit claims to the insurance company. The insurance company shall directly pay the settlement amounts to you and any dispute with regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the insurance company.

Step 11

AMENDMENTS
If after the initial booking of the tour, you wish to make any amendment in the services, you will be required to make a written request and obtain an acknowledgement of the same from our Sales Officer. Change in services would include change of destination, change of departure date, addition to the services, deletion of the services, change in passenger number. The requests are subject to availability and you would have to pay extra charges towards such amendments in services. Cancellations will be applicable if the change of service falls within the cancellation period. Terms and Conditions shall apply.

Step 12

AIRLINE 'CHANGE IN RESERVATION FEE'
It is absolutely necessary to have your return air seats to UAE confirmed prior to your departure from UAE.
If you wish to change the date of your return journey after departure from UAE, you will have to pay a "Change in Reservation Fee" if any, directly to the airline and it will be subject to the availability of seats and / or of the booking class. Change in reservation fee per person, per sector, per change can range between and / or USD 75 to 200 and we will not be responsible / liable for the same.

Step 13

AIRLINE CONFIRMATION AND RE-CONFIRMATION
In case you are coming back on a later date after the tour ends, it shall be solely your responsibility / liability to re-confirm air tickets 72 hours prior to the departure.

Step 14

NO REFUND FOR UNUTILIZED SERVICES
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).
(i) If you fail to join the tour at the commencement of the tour or join later or leave before culmination of the tour for any reasons whatsoever.
(ii) If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever such as late reporting, ill-health etc.
(iii) If you terminate your participation in the tour due to your own fault, negligence or breach of these Terms.

Step 15

CANCELLATION
If circumstances make you cancel your tour, the cancellation must be intimated to us in writing duly signed by each of the Clients seeking cancellation at the Registered Office address at Cox & Kings Tours LLC, G/01, "Al YAMAMA" Near GPO, Karama. PO Box - 31126, Dubai, UAE or via fax no +971 4 3572599 or email us at infodxb@coxandkings.com.

In case of cancellation the following cancellation shall apply:

 

FOR FLEXIHOL OR LUXURY ESCAPADES PACKAGES (TABLE 1)

 

WHEN A
CANCELLATION
IS MADE

CANCELLATION CHARGES
LAND ARRANGEMENT ADVANCE PAYMENT

 

 

AIR TICKET, INSURANCE
AND VISA

LAND
ARRANGEMENTS

59 days prior to
departure date
  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges

10%

44 days prior to
departure date

  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges

25%

29 days prior to
departure date

  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges

50%

14 days prior to
departure date

  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges

75%




 

FOR CRUISE PACKAGES (TABLE 2)

 

WHEN A
CANCELLATION
IS MADE

CANCELLATION CHARGES
LAND ARRANGEMENT ADVANCE PAYMENT

 

 

AIR TICKET, INSURANCE
AND VISA

LAND
ARRANGEMENTS

60 days prior to
sailing date

  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges

25%

59 days prior to
sailing date

  • Cancellation policy of the air ticket as per the fare rules plus applicable administrative charges
  • 100% of insurance charges
  • 100% of visa fees, consulate fees and any supplementary charges like courier fees, visa facilitation charges, SMS charges, urgent fees charged by the consulate along with Cox & Kings administrative charges

100%

Note: If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer to Cancellation Table 1 for Land Arrangements payments.

Please note:
1) In case of third party products such as bus, train tickets, certain premium hotels, services during trade fair period, festive period, the rules relating to cancellation and the cancellation schedule prescribed by the concerned third party service provider would be applicable. In addition to the above penalties, we have the right to claim service and communication charge of AED 320/- per person additionally.
2) There will be a GST of 12.36% applicable over and above all mentioned charges. Post deduction of cancellation charges along with service tax, your balance amount will be refunded.
3) Booking Form signed by one or more person / communication signed by such signatories would be treated as valid communication for cancellation for all such person mentioned in the form assuming full responsibility. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Mumbai on working days within office time.
4) It is clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including medical, death, court orders, non-availability of documents etc.
5) The company reserves the right to cancel any tour prior to departure without assigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees only after deducting the actual expenses incurred by us on your booking like visa, insurance premium, ticket cancellation charges, administrative charges and other overheads expenses etc as applicable from time to time and case to case, but no compensation and / or interest are payable.
6) In the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:
(i) In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection.
(ii) If you fail to pay the tour cost in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation;
(iii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the applicable cancellation charge.
7) You expressly agree to abide by the foregoing terms and conditions.

Step 16

REFUNDS
Refunds (if any) for the amendments and / or cancellations will be paid directly to you without interest by the concerned Cox & Kings Tours LLC Office / Franchisee / Preferred Agent / Travel Agent through whom you have forwarded your payment to us after deduction of the applicable taxes. It would take at least 60 days for us to refund the money, depending upon the refund policy of Airlines / Suppliers. In case of refunds, the same will be paid in AED only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations.The decision of the Company as to the quantum of refund shall be final and binding upon you.

Step 17

INTERPRETATION
As to the interpretation of the foregoing, the decision of Cox & Kings Tours LLC shall be final and binding upon you. We reserve the right to change the Terms & Conditions any time without any prior notice and without assigning any reason.

Step 18

JURISDICTION
This How to Book Document is solely subject to Mumbai jurisdiction.

Terms & Conditions
  1. INTRODUCTION

    We make all possible efforts to secure services from reputed suppliers for you so that you can travel safely and securely and you get best value for money. Our individual customized tours are known as 'FLEXIHOL'. We also sell travel related products designed and operated by Third Parties. All our products are sold subject to these Terms and Conditions and How to Book rules (collectively referred to as "Terms and Conditions" for the sake of brevity) and the contract between the Client and us shall be governed by the same. In the event of the Client booking through us, any third party tours or travel products or services, the Terms and Conditions specified by such Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding kindly read the Tour Brochure, the Price Grid, the Booking Form and the Terms and Conditions carefully.


  2. BROCHURE ACCURACY:

    Brochures are printed several months in advance and the description of the services mentioned in the brochure, are as normally available and as accurate as possible. However, we do not have direct control over the suppliers as we are Tour Operators and do not own any hotels, airlines, restaurants, railways, cruises or coaches. Circumstances beyond our control like major road works, traffic congestions, weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. Therefore, we reserve absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements and sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we will notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead eg. Eurocup, Olympics etc. In such cases, the applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded. Photos of meals / hotel rooms / transportation / sightseeing / properties published in the brochure are only for reference and may differ from the actual meal served / sights etc. Distance, Exchange Rate, Visa regulations and temperatures mentioned in the brochure are approximate or may vary.

    In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime.


  3. THE HOLIDAY PRICE INCLUDES AND EXCLUDES:

    Please refer to the relevant section in the price grid. For FlexiHol, all services will be as per those specified / confirmed and paid for as per the Invoices and Service Vouchers. If you avail any service which is not included in the Holiday package or get yourself upgraded then the payment for the same will have to be cleared by you directly. Please note that, porterage, tips, gratuities, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc are not included unless specifically mentioned as included in the Brochure or Price Grid.


  4. BAGGAGE:


    Client traveling by air will be subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Traditionally, each airline allows their customers to bring one carry-on bag and one personal item, such as a pocket book, backpack or laptop bag. The dimensions of which should not exceed 115 linear cms and weight should not exceed 7 kgs.

    Currently, the airline restriction is 20 kgs for economy class on flights to all destinations except U.S. and Canada where a person may carry 2 pieces of checked in baggage and one hand bag. Furthermore, baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from US $ 25 to US $ 35 per bag. Please check with your sales staff for correct details.

    We are not liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable for any loss or damage to baggage while it is in the custody of the airline.

    The table below gives a general overview of the general baggage allowance for a full service airline. Baggage allowance is based on a Weight or Piece (number of bags) concept. Please note that every airline has a different set of rules and regulations regarding the weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked.


    PER ADULT / CHILD INFANT
    FIRST CLASS BUSINESS CLASS ECONOMY CLASS
    Within India 40 Kgs 30 Kgs 20 Kgs 0 Kgs
    Rest of the World
    (Except Europe; USA; Canada and South America)
    40 Kgs 30 Kgs 20 Kgs 10 Kgs
    Europe; USA; Canada and South America 3 Pieces
    (23 Kgs each)
    2 Pieces
    (23 Kgs each)
    1 Piece
    (23 Kgs each)
    1 Piece
    (23 Kgs each)

    As porterage is not included in the tour price and due to limited space for luggage in the coach, we recommend that you carry one single suitcase per person of a size of 158 cms. (width + length + height) preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit cards, ornaments, traveler's cheques, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the place of amusement / sightseeing and / or at the railway station. Similarly the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property we will not be in any way responsible and / or liable. We may not be in a position to assist and / or lodge a complaint with the authorities.


  5. SAFE DEPOSIT LOCKERS:

    It is advisable that the tour participants carry their valuables on their person at all times. If Safe Deposit Lockers are available, the tour participants should avail the facility at their own risks and liability. This facility may be additionally charged by the hotel, which will have to be directly paid by the client to the hotel. If the Safe Deposit facility is not available, the tour participants must take all necessary precautions in protecting their valuables as the Company / service providers /company's representatives shall not be liable for any loss of valuables or for making good such loss.


  6. TIPPING:

    Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Your Sales advisor will guide you in this regard.


  7. PUNCTUALITY:

    This is a measure to ensure your safety and time discipline. Clients will have to strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that scheduled sightseeing is not missed due to your actions. In case any sightseeing or services are missed due to your default the same will be non-refundable. Tour Participants are requested to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc.


  8. MEALS:

    If availed of meal option on a Flexihol holiday, there are pre-set menus provided by the restaurant. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. Unlike an airline, we cannot process for a special meal, diet meal etc. nor can we guarantee a special diet for customers if applicable. In the event that the Client wakes up late and misses breakfast and in the event that the Client is out on his own and reaches late and misses meals, then no claim can be made by him for the meal which he has missed and not utilized.


  9. CURRENCY AND TRAVELLERS CHEQUES:

    We suggest you take your holiday spending money partly in currency, partly in travelers cheques or Travel Currency Card. Travellers cheques are a safe way to carry money as they are easily encashed for a small service fee and can be replaced if they are stolen or lost, provided you have the lost travellers cheque numbers and the counterfoil subject to American Express being satisfied with the genuineness of the claim. Alternatively, you can take a Travel Currency Card, which is by far the safest way to carry money and make payments.


  10. HOTELS:

    Keeping in mind the itinerary, we take great care to select the locations of hotels, which are chosen both for their comfort and value for money. Due to conventions and trade fairs, Olympics etc in the cities the hotels may be blocked out more than 2 years in advance. In view of this, you may have to stay in hotels further away from the cities and itineraries may have to be amended / altered. All hotels are twin bedded (in Europe) and in keeping with European standards are comparatively small. Single rooms are much smaller than twin-bedded rooms. A double room has a queen-size bed and a twin room has two separate beds. Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room.

    We recommend a maximum of only three persons in one room. Triple rooms are usually no larger then twin rooms and the third bed is often a rollaway bed or cot placed in a twin room. Modern facilities such as attached toilets with showers / bathtubs are provided. General check in time is usually 2 p.m. and check out time is usually 11 a.m., early check-in and late check-out is subject to availability unless pre-paid and booked in advance.

    In case of a passenger booking on a single basis, will have to pay single room supplement.

    Any damage caused to the hotel property by you will have be paid by you directly to the hotel and we would not be responsible and / or liable for the same.


  11. ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE:

    It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances unless a supplement is paid. In case the Client decides to make any change in the rooming while on the tour then they shall be bound to pay additional amount charged to them by the concerned Hotel directly to the Hotel.


  12. CONDITIONS OF PASSAGE:

    These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour or Tour Arrangement of any other Tour Operators like Carnival Cruises, Cosmos, Globus tours, Star Cruise etc., the 'Terms and Conditions' specified by such Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our 'Terms and Conditions' while determining the contractual relation between the Client, the Tour Operator and us.


  13. SCOPE OF ACTIVITY:

    We are travel and holiday organisers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport, restaurant, railways, cruise or any other facility or service mentioned in this Brochure. Though we take care in selecting all the ingredients in your holiday, we can only select and inspect them. As we have no control in running them, we cannot be responsible for any deficiency in service, delays, improper services provided by any agency, airline, transport, hotel, cruise or any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners / coach operators / tour operators who are the Company's independent contractors.

    We are also not responsible for the delay or deficiency in services provided by agency, airline, transport, hotel, cruise or any provider of services, and / or any act or actions of co-travellers, co-passengers which may result in injury, damage to the life / limb or property of the Client or interfere with enjoying or availing the following and / or the other services to be provided on the tour.


  14. REGISTRATION:

    The Client has been supplied with details for the Tour Arrangements and the Tour Brochure / Itinerary for the relevant year and season. The Client shall read the same as well as the 'Terms and Conditions' and the 'Booking Conditions' carefully before filling and signing the Booking Form. The Terms & Conditions, Booking Form, Payment Receipt shall be binding on the parties and shall constitute a contract between the parties, on the Client signing the Booking Forms and making payment towards the prescribed non-refundable interest free deposit amount. In case of one or more but not all Clients sign the 'Booking Form', it shall be deemed that the others have duly authorised the concerned signing Client/s. In cases where the travel agent through whom the clients have booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the clients have duly authorized the said travel agent to sign on their behalf. The signing of the Booking Form by the Client or by their travel agent shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s.

    No person including the Employee/s and the Agent/s of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure. Any assurance given by any person shall have no consequence.

    The Company reserves the right to decline to register any person/s as Client/s for any Tour or to cancel their registration without assigning any reason.


  15. DEFINITION:
    • You / Client/s means the person/s in whose name and / or whose behalf the Booking is made and / or whose name is on the Booking Form, Invoices and Service Voucher(s).
    • We / Us / Company means Cox & Kings Limited.
    • Child / Infant: An 'Infant' means a person below the age of two years, and a 'Child' means a person above the age of two and below the age of twelve years.
    • Independent contractors means 'any hotelier / hotel owner, owner of any airlines or shipping company or railway, ferry boat owner / operator, cruise, coach owner / operator, owner / operator of any other Person or Organisation etc. who have been selected by the Company to render services to the Client'.
    • Holiday Price means the tour cost mentioned in the Price Grid and other payments such as taxes, surcharges etc payable by the client to the Company.
    • "Cancellation Policy" means and includes all the cancellation charges levied by the company from time to time, third party cancellation charges etc. as more particularly described hereinbelow or any other documents.

    There is no contract between the Company and the Client until the Company has received the appropriate non-refundable deposit. The full payment must be received in accordance with the procedure laid down in the Brochure under the heading "HOW TO BOOK". If not paid in that time, the Company reserves the right to cancel the booking with the consequent loss of deposit and apply the scale of cancellation charges as mentioned in the "HOW TO BOOK" section.

    The Company has the right at any time and for any reason

    • To terminate the Contract after acceptance of deposit but prior to the commencement of the Holiday without assigning any reason whatsoever. In the event, the Company terminates the Contract, the Company may refund the amount of deposit to the client without payment of any interest after deducting actual expenses incurred on the booking like visa charges, travel insurance, retention charges of overseas suppliers, ticket voiding charge etc.
    • To amend, alter, vary or withdraw any tour, holiday excursion or facility it has advertised or published or to substitute an independent Contractor of similar class, if it is deemed advisable or necessary. In either case, the Company shall not be liable for any demand, additional expense or consequential loss suffered by the clients or for any compensation claim.

  16. TRAVEL DOCUMENTS AND CLEARANCES:

    It shall be solely the Clients' responsibility to hold valid and genuine travel documents and statutory clearances, to be able to travel on the Holiday, such as passports, visas, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance etc. In any case, your Passport must be valid for at least six months subsequent to the scheduled date of return of the Holiday. Please note that guest travelling to Malaysia should have a valid passport for at least nine months subsequent to the scheduled date of return of the holiday.

    It is the responsibility of the Clients to furnish all documents required by the Company for application of visa etc. We are mere facilitators for providing visa guidance services. In the event the application for the visa made by any Client or the Company on behalf of the Client is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. The visa fee includes the actual visa charge, cost of processing fees, professional charges, and overheads. All cost, charges in respect of the said application for the visa shall be borne by the Client and the non-refundable deposit paid by the client shall be forfeited and no claim whatsoever shall be made for the same. UK and USA visa will have to be obtained by the Client directly, however the Company can only assist in preparing and submitting the visa application based on documents provided by clients. Certain consulates / embassies may call the clients for personal interviews and / or biometrics,

    As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is only a facilitator, the Operator shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act / omission or for any loss, expense, damage or cost resulting there from. The position in respect of cancellation of the tour by the Client due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Operator. Even if the visas are rejected, the stipulated fees of the Operator shall be payable by the Client. There will be no refund, if the Client, or any member of his party, is unable to travel due to the said reasons. In fact, many a time, due to such cancellations, the company suffers losses because, sometimes, the cancellation is done at a time of holiday rush like Olympics etc. and the third party suppliers such as hotels, airlines and cruises levy 100% cancellation charges. In such cases, cancellation charges as applicable by the company will apply and the decision of the company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

    The Company would not be responsible in any manner whatsoever for any clerical error done by the concerned Embassy / Consulate regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number. We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to our clients in various cities. We would not be responsible for any loss or damage whether direct, incidental or consequential caused due to transmission delays or loss of passport. The documents forwarded by you for visa purpose are sent by us to the concerned Embassy / Consulate by third parties and hence we would not be liable for loss of your documents. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.

    In the event that a client is unable to travel on the Holiday date originally booked by him / her, due to rejection of visas by the concerned Embassy, the said client shall have the option to postpone his / her holiday to any other future date or choose any other holiday destination subject to cancellation charges of the previous holiday. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.


  17. HEALTH AND INSURANCE:

    It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Holiday Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected.

    • The Company reserves the right to ask the Client to undergo medical test and to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed the Company will not be liable to provide any assistance or money back.
    • The Company makes it a condition that the Client is adequately covered by Overseas Mediclaim Insurance Policy and other appropriate insurance policies from the Insurance Company identified and named by us to cover the risk of life, limb and property while on tour, as Cox & Kings (I). Ltd., will not be responsible for the same.
    • It may be noted that the tour cost includes the insurance premium. However, persons above specified age or tour participants wanting to extend their stay abroad beyond the duration of the tour shall have to acquire the same at their cost.
    • In case, if any adventure sports are included in the tour package, the clients shall avail of the same at their own risk having regard to their medical condition. The Company shall not be liable for any death, injury or other loss that may be occasioned due to participation of client in such an adventure sports.

  18. FORFEITURE OF DEPOSITS:

    The Company shall be within its rights to forfeit the non- refundable interest free deposit paid by the client to the company along with the prescribed booking form duly completed for the tour booked by the client. In the event the client cancels the booking or on failure on the part of the Client to adhere to the tour payment schedule as informed in the documentation check list or in the event the visa of any country is not granted or is unable to travel on the tour booked by the client due to any reason whatsoever, including medical ground or sickness, the non refundable interest free deposits shall stand forfeited, and the scale of cancellation set out in the "How To Book" section of the brochure shall be applicable and binding. The Client expressly agrees to the foregoing terms and conditions.


  19. LIABILITY:

    In the event of the Company exercising its rights to amend or alter any Tour or holiday advertised in their Brochure / itinerary after such Tour or Holiday has been booked, the Client shall have the right:

    • To continue with the Tour or holiday as amended or altered;
    • Or to accept any alternative Tour or holiday, which the company may offer.

    In either of these above cases the Client shall not be entitled to or the company shall not be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund.

    In the event that the Company is unable to conduct a particular Tour, the Company may at its own discretion, refund the amount of the cost of the said Tour to the Client (after deducting the actual expenses incurred by us on the booking like visas, insurance premium, ticket voiding charges, and other overheads as applicable etc on a case to case basis) without any interest on the same. The Client will not be entitled to make any grievance thereafter in respect of the same. Refund, if any would be paid to the client as per the prevalent rate of exchange in Indian Rupees (INR) as per the RBI regulations at the time of making the refund.

    The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him for:

    • Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever caused;
    • Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused.
    • The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.
    • Loss of baggage by the airlines / coach / cruise / train.
    • Overbooking of seats / rooms by the airline / hotel.
    • Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route.
    • If in the event that the Client is booked on a particular airline and the said flight is over booked / cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold the company responsible for the same and no claim whatsoever can be made by the Client against the company for refund or compensation.
    • Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war or any other cause whatsoever.

    The Company shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).

    In any case, no liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.


  20. GRIEVANCE:

    If the Client, has any grievance in respect of any services provided by any of the Independent Contractors, the Client shall immediately inform the Company and the Independent Contractor, so that the Company can take up the matter with the Independent Contractor and the Company has the chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have, will be extinguished or reduced.

    In case of Client/s grievance concerning services of any independent contractor should be communicated on the emergency telephone number given to you immediately, followed by written communication mailed to the Registered Office of the company at Turner Morrison Building, 16 Bank Street, Fort, Mumbai - 400 001 / via facsimile no. 91 22 2270 91 61 or emailed at customerservice@coxandkings.com as immediately as possible and a copy thereof should be marked to the independent contractor, whereby the Company has the chance to rectify any problems, if the grievance is genuine. Failure to do so will result in the client losing any right as to compensation or refund.

    Any complaint by the Client must be notified to the Company in writing within 28 days of the end of the Tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.


  21. PRIVACY OF INFORMATION:

    We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary.

    The company reserves the right to publish photographs of clients taken during the tour.


  22. CANCELLATION:

    As the services to be provided to the tour participants are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the Supplier. Therefore any cancellation of tour / services booked by a tour participant will attract cancellation charges as specified by the company. If the tour participant books a third party product or service, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms.


  23. YOUR SUGGESTIONS:

    If you have any tips, which you might want to share with us, do write in to us at this address: Customer Service Cell, Cox & Kings Ltd., Turner Morrison Building, 16 Bank Street, Fort, Mumbai - 400 001 or email to us at feedback@coxandkings.com

  24. SPECIAL REQUEST:

    Where special requests for room allocation, diet consideration, handicap assistance on tour / hotel / transportation / cruise etc. are made in writing at the time of booking, every effort will be made to try and deliver. However the Company will not be held liable for claims of damages or consequential loss if such requests are not honored. In case of persons with special needs, it is necessary that a qualified companion accompanies such a person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off from vehicles and for other personal needs etc. to such persons.


  25. COMMUNICATION:

    The communication directed at the address of the Client as disclosed in the 'Booking Form' shall be deemed to have been communicated to the Client. A Travel Agent through whom a Client books will act to relay information from Client to Company and vice versa. The Company shall not responsible for any error on part of such Travel Agent in this regard.


  26. REFUND:

    The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of the company on the quantum of refund shall be final. Even in case of tour for which the payment was made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations.

    Refunds (if any) for amendments and / or cancellations will be paid directly to Clients by the company. In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It would take at least 45 days to process such refunds.

    In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or holiday advertised, the Client who has booked for such Tour can exercise the option:

    • To continue with the Tour as altered or amended; or
    • To accept any alternative Tour, which the Company may offer; or
    • To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like visa, insurance premium, ticket voiding charges, POE charges and other overheads as applicable from case to case) in full and final settlement and the company shall not be liable to pay the client, compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by the Company as per these 'Terms & Conditions'. The Client will not be entitled to make any grievance thereafter in respect of the same.

    In case of the Client travelling on an amended Tour, the legal relation between the parties shall not change only by virtue of the amendment. The Client opting to continue with the Tour Arrangements as altered or amended shall pay additional charges if any levied by the Company.

    There shall be no refund if the Client does not or cannot utilise any service included in the Tour Cost or paid for like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.


  27. CONDITIONS OF TRAVEL:

    The Client will have to strictly follow the Tour Program and return to India as per the validity of the air ticket. There shall be no refund, if the client is not present at the commencement of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time. If a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as 'no show' on the tour and 100% cancellation charges will be levied.

    Cox & Kings Limited, reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Cox & KingsLimited, shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.

    Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.

    It is a condition of Booking that you take out a Holiday Insurance.

    The prices quoted in the price grid have been calculated at the rate prevailing at the time of printing of this brochure. The Company reserves the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and / or fuel costs, special / high season charge levied by the suppliers, hike in the airline/rail charges etc. before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the Client. Refund, if any would be paid to the client as per the prevalent rate of exchange in Indian Rupees (INR) as per the RBI regulations at the time of making the refund.

    If no suit / action is brought against the Company within three months of the last day of the FIT Tour, the Company shall be discharged from all liabilities under / or arising out of this Contract and the Client shall be deemed to have relinquished / abandoned all his rights under or arising from this Contract.

    If you book with a travel agent and your booking with that agent includes, but is not limited to Cox & Kings arrangements, your contract is with your travel agent and Cox & Kings is simply a supplier to your travel agent.

    In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time, unless a specific assurance to the contrary is published.


  28. DEFINITIONS
    In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.

  29. LAW & JURISDICTION:

    In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company.

    If the dispute is not settled by mediation within [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed in accordance therewith. The Arbitration proceedings will be in Mumbai. The arbitrator's decision shall be final and binding on both parties. In case of any dispute concerning the award the courts in Mumbai alone shall have exclusive jurisdiction.

    This contract will be governed by Indian laws. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai only.

    As to the interpretation of the aforesaid terms and conditions, the decision of Cox & Kings shall be final and binding upon you.

  30. We shall in no circumstances whatsoever be liable / responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking etc. In these circumstances, we will not be liable / responsible for the injury, loss , cost or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline.

  31. We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors.

    Furthermore, brochures may be printed several months in advance and the descriptions of the services mentioned in the Brochure are as normally available and as accurate as possible and content may not always be fully updated. We therefore ask you to confirm the current information by contacting us. Circumstances beyond our control like major road works, traffic congestions, weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / re-routing of flights or railways, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. Therefore, we reserve our absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements and sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we may notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead. In such cases, the applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded.

    Photos of meals / hotel rooms / transportation / sightseeing / properties published in the Brochure are only for reference and may differ from the actual meal served / sights etc. Distance, Exchange Rate, Visa regulations and temperatures etc. mentioned in the Brochure are approximate or may vary. In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime.

    We do not take any responsibility / liability of third party products displayed on our Website and cannot give any assurance or warranty regarding contents, quality or safety of the product in any way, nor would we be liable / responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services.

  32. The Company is not liable / responsible for any additional expenses or loss that may arise from government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work, meteorological conditions, security risks, or any other causes that are beyond the Company's control but which may affect concerned airline's ability to operate flights on schedule. The Company will not reimburse any additional expenses incurred by you as a result of such events or delays. The Company will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control.

  33. Please note that porterage is not included in the tour price. It is often difficult to get porters to assist as hotels may or may not provide this service and it is therefore advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height) preferably with wheels for sake of convenience.

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